"您好，我是水滴保智能客服保小慧，请问有什么可以帮到您？"近日，水滴公司AI智能保险客服"保小 慧"迎来升级，在原有文字回复的基础上，升级上线了语音交互功能。与传统语音电话客服不同，"保小 慧"不仅能够通过自然流畅的对话快速精准理解用户需求，同时还能帮助完成内部服务流转、保单操作 等保全服务。 目前，"保小慧"电话服务量单日最高已突破万次，上线3个月服务能力得到40倍提升，语音回复时效性 平均仅为1.5秒，对话节奏接近真人交谈，达到业界领先水平。 从"被动应答"到"主动服务"，保小慧实现"边说边办" 保险业智能客服发展多年，却始终难以突破响应迟滞与意图理解偏差的瓶颈，无法满足客户对保险服务 专业且复杂的需求。传统保险语音客服多局限于简单问答或固定流程导航，面对保险条款中大量专业术 语和复杂逻辑时，往往力不从心。 在技术层面，研发团队依托大模型技术，将推理延时缩短至毫秒级别，率先在行业内实现复杂业务与语 音对话能力的深度整合，真正实现了"对话即办理"的质变性保险服务体验。 为解决这些难题，水滴公司研发团队设计出一套能够实时语音交互的创新AI Agent程序架构，形成高效 的"智能中枢"，语音回复时效性仅为1.5 ...

Group 1 - The core viewpoint of the news is the recognition of Waterdrop Company as a leading private enterprise in Beijing, emphasizing its achievements in technological innovation and its inclusion in the 2025 Beijing Private Enterprises "Specialized, Refined, Unique, and Innovative" Top 100 list [1][4] - Waterdrop Company has established an "All in AI" technology development strategy, leveraging digital construction and self-developed AI models to enhance the entire insurance service process, resulting in improved efficiency and user experience [3] - The company has developed the "Waterdrop Water Guardian Model," which has received multiple patent authorizations and is expected to drive high-quality growth through enhanced service efficiency and quality [3] Group 2 - The Beijing Private Enterprises Top 100 list has been conducted annually since 2018, aiming to identify high-quality private enterprises that align with the capital's functional positioning and contribute to the high-quality development of the private economy [4] - Waterdrop Company has also been recognized for its social responsibility initiatives, marking its continuous inclusion in the Beijing Private Enterprises Top 100 as both a responsibility and an acknowledgment of its technological innovations [4] - The company aims to maintain a user-centered approach and continue investing in technology and service innovation to create greater social value in the future [4]

Core Viewpoint - Waterdrop Inc. reported strong financial performance for Q2 2025, with significant year-over-year growth in revenue and profit, driven by advancements in AI technology and innovative insurance products [1][2][3] Financial Performance - For Q2 2025, Waterdrop's net revenue reached 838 million yuan, representing a year-over-year increase of 23.9% [1] - The company's net profit attributable to shareholders was 140 million yuan, up 58.7% year-over-year, marking 14 consecutive quarters of profitability [1] - Operating expenses as a percentage of revenue decreased by 6.4 percentage points to 38.7% [1] Insurance Business Growth - Insurance-related revenue for Q2 was 739 million yuan, a 28.7% increase year-over-year, with operating profit reaching 171 million yuan, up 39% [1] - The first-year premium for insurance business grew by 80.2% year-over-year, totaling 3.204 billion yuan [1] - Short-term insurance first-year premiums increased by 95% due to enhanced customer acquisition and AI capabilities [1] - Long-term insurance first-year premiums grew by 45.4% as a result of accelerated AI model applications [1] Product Innovations - Waterdrop launched the industry's first medical insurance product that does not require health declarations and guarantees renewal for five years, targeting chronic and sub-healthy individuals [2] - The "Good Pregnancy" maternity insurance product was upgraded to version 6.0, allowing mothers with pre-existing conditions to apply [2] - The company has customized dozens of insurance products for individuals with pre-existing conditions, effectively lowering the insurance application threshold [2] Social Impact and Digital Initiatives - Waterdrop's crowdfunding platform has helped approximately 480 million users donate 70 billion yuan to 3.54 million patients since its launch [2] - The digital clinical trial business reported a net revenue of 27.7 million yuan, a 34.2% year-over-year increase, with partnerships established with 198 domestic and international pharmaceutical companies and CROs [2] AI Technology Integration - AI technology has been integrated across all business scenarios, significantly enhancing operational efficiency [2][3] - The AI medical insurance expert improved scale premium by 155% quarter-over-quarter [3] - An AI-based insurance product knowledge database was developed, containing information on approximately 7,000 insurance products, supporting real-time queries for insurance advisors [3] - The AI customer service tool "Bao Xiao Hui" provides 24/7 support, achieving 100% coverage of online service requests [3] - The launch of the industry's first AI underwriting expert "KEYI.AI" reduced the average processing time for complex health insurance underwriting by 80% and improved response speed by 260 times, with an accuracy rate of 99.8% [3]

Core Insights - Waterdrop Company has launched the first AI underwriting expert "KEYI.AI" in the insurance industry to address complexities in insurance products and improve user experience [1][2][4] - The AI system significantly reduces the average processing time for health insurance underwriting by 80% and increases response speed by 260 times, achieving a 99.8% accuracy rate in underwriting [2][3] - "KEYI" is designed to assist both insurance professionals and ordinary users, providing quick responses to inquiries and enhancing the overall insurance service experience [3][4] Group 1 - 48% of respondents find insurance products overly complex, leading to decision-making difficulties [1] - Traditional underwriting processes are slow and fragmented, negatively impacting user experience [1] - "KEYI.AI" enables 24/7 user service with instant responses and precise replies [1][2] Group 2 - The AI underwriting system helps insurance companies quickly identify clients who do not meet health criteria, reducing the risk of adverse selection [2] - "KEYI" covers thousands of insurance product terms and utilizes a vast database for risk assessment and claims processing [2][3] - The system can be integrated within three days, enhancing onboarding speed for new insurance agents by 300% [3] Group 3 - Waterdrop invests nearly 300 million yuan annually in R&D and holds over 100 technology patents [4] - The company has developed multiple AI products, including AI agents and intelligent customer service solutions, to improve service efficiency [4] - The founder emphasizes that the future competition in the industry will focus on algorithm precision and data quality rather than just manpower and capital [4]

Core Insights - The introduction of "KEYI.AI" by the company aims to simplify the insurance underwriting process, addressing user difficulties due to complex insurance terms and slow traditional processes [1][2][4] - "KEYI.AI" significantly reduces the average processing time for health insurance underwriting by 80% and increases response speed by 260 times, achieving a 99.8% accuracy rate in underwriting [2][3] Group 1: AI Underwriting Innovation - "KEYI.AI" utilizes a vast knowledge base and advanced AI capabilities to enhance the underwriting process, allowing for rapid risk assessment and personalized insurance solutions [2][4] - The system's implementation leads to a sixfold increase in the proportion of rejected clients finding suitable insurance products [1][2] Group 2: User Experience Enhancement - The AI system provides 24/7 user service with instant responses, improving overall user experience in the insurance sector [1][3] - The average time to resolve user inquiries is reduced to 50 seconds, significantly enhancing the onboarding speed for new insurance agents by 300% [3] Group 3: Strategic Vision and Investment - The company has invested nearly 300 million annually in AI research and development, holding over 100 technology patents, positioning itself as a leader in AI applications within the insurance industry [4][5] - The CEO emphasizes that the future competition in the industry will focus on algorithm precision and data quality rather than just manpower and capital [5]

Core Insights - The 2025 China Internet Conference focused on the transformation of internet technology and its application in driving high-quality development, featuring over 30 thematic activities aimed at integrating internet technology with the real economy [1] - Waterdrop Inc. showcased its AI-driven insurance applications at the conference, emphasizing the creation of a diversified health protection ecosystem and efficiency improvements [1] Group 1: AI Innovations - Waterdrop's AI Agent has advanced capabilities in multi-modal interactions, significantly enhancing efficiency in sales support services, capable of handling consultations for various insurance types with a maximum single voice interaction duration of 50 minutes and an average response time of around 2 seconds [2] - The AI Agent can provide clear and logical responses to user inquiries about insurance terms and claims, moving beyond rote answers to logical reasoning, thus improving user engagement and satisfaction [4] Group 2: Cost Efficiency and Quality Control - Waterdrop's AI quality inspection solution achieves 100% coverage across all scenarios, including voice and chat records, while reducing quality inspection costs by over 50% compared to manual processes [5] - The introduction of the AI customer service agent "Bao Xiaohui" is expected to reduce question transfer rates by 50% and improve service efficiency by 50%, providing timely responses 24/7 [4][5] Group 3: Financial Performance and Strategic Direction - Waterdrop invests nearly 300 million yuan annually in technology research and development, holding over 100 technology patents, and anticipates a nearly 120% growth in net profit attributable to the parent company in 2024 [5] - The company is committed to an "All in AI" strategy for 2025, aiming for a new growth trajectory through the integration of AI across all business operations [5]

Core Insights - Waterdrop's business innovation case has been recognized by Harvard Business School, highlighting its AI-driven approach in the insurance and healthcare sectors [1][5] - The company has implemented a comprehensive "All in AI" strategy, significantly enhancing its operational efficiency and service delivery [2][4] Group 1: Recognition and Impact - Waterdrop's case study is included in Harvard Business School's case library, which represents the highest standard of international teaching cases [1] - The case explores how Waterdrop leverages AI technology for systematic innovation and strategic upgrades, contributing to a diversified health protection ecosystem [1][5] Group 2: Business Model and Technology Investment - Waterdrop invests nearly 300 million yuan annually in technology research and development, resulting in over 100 technology patents and a comprehensive application system covering all insurance scenarios [2] - The company operates multiple business lines, including Waterdrop Fundraising, Waterdrop Insurance, Yifan Medicine, Waterdrop Finance, and Luhong Wuyou, creating a multi-faceted service ecosystem [2] Group 3: AI Integration and Performance - In 2024, Waterdrop's net profit attributable to shareholders increased by nearly 120% due to the empowerment of AI large models [4] - The self-developed model "Waterdrop AI Insurance Expert" is applied across the entire insurance health service process, enhancing sales assistance and operational efficiency [4] Group 4: Customer Service Innovations - Waterdrop has launched "AI Customer Service" named "Bao Xiaohui," which can accurately identify user emotions and respond promptly, potentially reducing issue transfer rates by 50% [4] - The AI quality inspection solution has been implemented, covering various communication channels and significantly reducing the costs associated with manual quality checks [4]