采写：南都N视频记者陈荣梅 针对政务领域人工智能应用普遍存在的"答不准、易跑偏、有风险、成本高"难题，团队经过集中攻关和 200多次的持续迭代，打造出全市统一的政务智能技术架构，研发了一系列创新技术和工程模式。创 新"通专结合"多智能体协同弹性调度技术，让推理更精准、成本最优化；首创三维认知图谱技术，基 于"主体－意图－情形"，建成覆盖7大高频政务服务领域、1900余个意图、超400万字的政务知识图谱体 系；创新安全与问答模型解耦部署，建立"输入拦截－模型约束－输出审核"三层安全风控体系；提升动 态问答模板技术，动态生成调用答案模板，在保障答案稳定减少波动的基础上提升答案与问题的匹配 度；探索复合式知识检索，精细化分层级检索，逐层深入，实现海量政务知识精准锚定 为降低成本、提升效益，"深小i"采用"市级统建、部门配置、分级赋能"建设模式，构建全市统一知识 库，推动全市政务知识共建共用，上线能力开放平台，支持各区各部门敏捷开发、快速落地，目前已有 21个单位参与协同推进全市一体化智能客服体系建设。加强与大湾区城市跨域协同，中山市移动政务平 台已接入"深小i"相关服务。在成本控制方面，依托深圳市人工智能公共支撑平 ...

Core Points - The "Shenzhen-Zhongshan Cross-Regional Service" initiative has expanded to include 800 items, focusing on high-frequency areas such as housing fund, human resources, medical insurance, and market supervision [1] - The initiative aims to create a seamless service environment between Shenzhen and Zhongshan, facilitating efficient cross-regional government services for residents [1] - Residents like Mr. Chen and Ms. Wu have benefited from the initiative, experiencing significant time and effort savings in processes such as medical expense reimbursement and housing fund loans [1] Summary by Category - **Service Expansion** - The number of services available for Zhongshan residents to handle Shenzhen matters is 388, while Shenzhen residents can handle 412 Zhongshan matters [2] - Services cover various areas including business registration, employment services, social security, and housing funds [2] - **Platform Integration** - The initiative leverages public service platforms such as "iShenzhen," "ShenXiaoI," and "ZhongyiBan" to facilitate service delivery [2] - Zhongshan has established an interactive zone on the "iShenzhen" platform, providing services like policy support, factory leasing, and investment attraction [2]