各大平台抢购春节火车票的流程里，黏着各种或明或暗的加价服务，一不留神就会被套路。春节归 乡路，不应成为抢票套路的重灾区。应把选择权清清楚楚、公公平平地还给用户，让用户选择是否加价 购买。 离春节火车票开售还有近一个月的时间，各大在线旅游平台已经可以预约抢购了。方便是真方便， 但在抢票的流程里，却黏着各种或明或暗的加价服务，一不留神就会被套路。 平台"劝"人多花钱，主要是两种模式，一是明着强加，二是隐性引导。 比如"××纵横"，就直接强制加价。1月6日记者查询时，在它的2月16日从北京南到上海的G1车次购 票界面上，用户压根找不到原价票选项，只有加价36元或39元的套餐。这种做法把基础服务变成了必须 买的"付费服务"，涉嫌剥夺消费者的选择权。 对平台而言，应重新算大账。用户不是没有脾气的"韭菜"，体验和信誉才是长远生意。把选择权清 清楚楚、公公平平地还给用户，让用户选择是否加价购买。 对监管部门来说，"牙齿"还要更锋利些。面对层出不穷的隐性引导手段，现有法规在具体认定和执 行上可能存在滞后。需要对"软捆绑""隐性强制"等新形式作出更细致的界定，加大巡查和处罚力度，让 平台不敢再打擦边球。 对消费者而言，我们在购 ...

Core Insights - The investigation by Jiangsu Consumer Protection Committee reveals consumer concerns and behaviors regarding third-party train ticket booking platforms, especially during peak travel seasons like the National Day holiday [1][2]. Group 1: Survey Methodology - The survey utilized a combination of online questionnaires, offline experiences, and analysis of service agreements and public sentiment, collecting 4,507 valid online responses and covering nine major platforms [2][3]. Group 2: Consumer Usage Patterns - Over 91% of respondents have used third-party ticket booking platforms, with the highest frequency of use being 3-5 times and 6-10 times per year, aligning with weekend and holiday travel [3][4]. Group 3: Success Rates and Security Concerns - More than 52% of respondents chose third-party platforms for their higher success rates, while concerns about software risks and information security were the main reasons for not using these services [4][5]. - Approximately 70% of users rated the success rate of these platforms as average to high, indicating a demand for effective ticket booking solutions [5][6]. Group 4: Acceleration Packages - Over half of the respondents occasionally purchase acceleration packages, but nearly 38% doubt their effectiveness, suggesting a psychological pressure to buy despite skepticism [5][6]. - Nearly 49% of users are willing to pay between 10-30 yuan for acceleration packages, indicating a preference for low to moderate spending [5][6]. Group 5: User Satisfaction and Complaints - Overall satisfaction with third-party platforms exceeds 70%, but issues such as poor refund and exchange experiences, misleading consumption practices, and inaccurate ticket availability were significant sources of dissatisfaction [5][6]. - More than half of the respondents identified hidden consumption traps, such as default selections for additional services, as a major concern [6][7]. Group 6: Information Security Issues - Over 40% of respondents expressed concerns about personal information security during the ticket booking process, with excessive data collection being a prominent issue [6][7]. Group 7: Discrepancies in Service Expectations - Experience surveys indicated that the actual ticket booking results often did not meet consumer expectations, leading to disputes over fees, particularly in multi-segment ticketing [6][7]. Group 8: Recommendations for Improvement - Platforms are encouraged to enhance self-regulation, improve service quality, and ensure transparent pricing for additional services, while regulatory bodies should strengthen oversight to protect consumer rights [6][7][8].