Regulatory Scrutiny - California Department of Insurance accuses Tesla Insurance of systemic failures, alleging intentional delays in claims processing and causing financial harm to customers [1] - The report uses harsh language, suggesting Tesla's integrity is questionable [1] Customer Complaints - Customer complaints have surged, with the current year's total exceeding the sum of the past three years [1] Operational Performance - Tesla Insurance's performance is described as a regression, failing to revolutionize the industry as initially promised [1] - The "Silicon Valley myth" of using algorithms to disrupt industries may have encountered challenges in the highly human-centric insurance sector [1]