现金存款服务
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建行济南珍珠泉支行:十万零钞背后的服务温度
Qi Lu Wan Bao· 2025-09-29 00:36
Core Points - The article highlights a heartwarming scene at the Jinan Pearl Spring Branch of China Construction Bank, where staff dedicated an hour and a half to meticulously count over 100,000 yuan in damaged banknotes, demonstrating the bank's commitment to customer service and the principle of "finance for the people" [1][2] Group 1 - The bank staff faced a challenging situation when a customer arrived with a bag full of damaged cash, including 5, 10, 20, and 50 yuan notes, totaling over 100,000 yuan [1] - The tellers worked collaboratively to carefully separate the stuck banknotes, verify their authenticity, and ensure they met deposit standards, using both professional counting equipment and manual methods for severely damaged notes [1][2] - The branch manager provided support to the customer during the wait, offering warm tea and updates on the counting progress to alleviate the customer's anxiety [2] Group 2 - The successful completion of the cash counting not only showcased the staff's professional skills but also highlighted the warmth and quality of service at the Jinan Pearl Spring Branch [2] - The bank continues to uphold its "finance for the people" mission by balancing the use of smart technology with attentive service for unique customer needs, reinforcing trust and care in their operations [2]
建行济宁金城支行:高效服务解客户燃眉急
Qi Lu Wan Bao· 2025-08-13 08:12
两个小时后,随着最后一沓现金清点完毕、核对无误,所有现金顺利存入张先生的账户。张先生紧蹙的 眉头终于舒展,长舒了一口气,连声道谢:"本以为这么多现金,肯定要耽误很久,说不定还赶不及 事,没想到你们这么高效负责,真是太感谢了!" 柜员擦了擦额头的薄汗,微笑着递过存款回单:"这是我们应该做的,您的需求就是我们的优先级。" 简单朴实的话语里,蕴含着金融服务者最暖心的担当。 这一场紧张而有序的现金清点,不仅展现了建行济宁金城支行工作人员专业的业务能力和高效的协作精 神,更体现了他们急客户之所急的服务理念,用实际行动为客户解决难题,让金融服务充满温度与力 量。 近日,建行济宁金城支行营业厅内,客户张先生抱着一个沉甸甸的背包匆匆赶来,额头上渗着细密的汗 珠。"您好,我这有笔现金急着存入,麻烦你们帮忙清点一下。" 他一边说着,一边打开背包,一沓沓 现金散落出来,粗略估计超过 200 万元。 正在柜台值守的柜员见张先生神色焦急,立刻意识到情况紧急,当即回应:"您放心,我们马上为您处 理。" 她迅速调整工作状态,启动大额现金清点流程,点钞机随即发出嗡嗡的工作声。清点过程中,遇 到破损或粘连的纸币,她便停下机器,改用手一张张仔细 ...