Core Insights - The article highlights that Ruizhong Life Insurance Co., Ltd. won the "Financial Technology Golden Bull Award" for its innovative practices and significant achievements in the fintech sector, reflecting the company's commitment to using technology to drive business innovation and support the real economy [1][4]. Group 1: Company Overview - Ruizhong Insurance is a state-owned enterprise with a registered capital of 56.5 billion yuan and serves over 40 million customers [2]. - The company has significantly increased its investment in digital finance and technology, with a reported R&D expenditure of 191 million yuan in the previous year, completing 24 key technology projects [2]. Group 2: Technological Innovations - The company has developed a digital management platform that enables online, visual management of strategic planning and risk warnings, effectively reducing management costs and improving quality [2]. - Ruizhong's proprietary AI system, "Ruiboshi," enhances operational efficiency by providing precise information support while ensuring data security [2]. Group 3: Service Transformation - The company aims to become a trusted personal insurance service provider, transforming its services to be online, paperless, mobile, digital, and intelligent, achieving a 99.61% online ratio for policy maintenance and reducing small claims processing time to an average of 0.16 days [3]. - Ruizhong emphasizes maintaining a balance between efficiency and human touch in its services, ensuring reliability and care for special groups while adhering to professional and compliance standards [3]. Group 4: Strategic Investments - The company is restructuring its insurance value chain through a "finance + technology + industry" framework, with a planned investment of 45 billion yuan in future industries, including significant investments in advanced technology sectors [4][5]. - Investments include 865 million yuan in the Lingang Intelligent Manufacturing Park and support for projects in industrial automation and smart robotics, contributing to the development of new production capabilities [5]. Group 5: Future Outlook - Ruizhong Insurance plans to continue increasing R&D investments, focusing on deep applications of AI models, comprehensive digital services, and exploring green fintech to better serve the real economy and meet high-quality demands for life, health, and wealth management [5].

【环球网财经综合报道】2025年9月，瑞众人寿保险有限责任公司（下称"瑞众保险"）在"2025全球金融 品牌大会暨燕梳奖年度评选"中，凭借卓越的客户服务体验与深厚的消费者权益保护实践，荣获"卓越客 户体验奖"。该奖项旨在表彰在金融服务全渠道服务流畅度、客户净推荐值、投诉解决率等方面表现突 出的金融机构。 此次评选采用"AI智能评估+专家评审+网络投票"三维度综合评定机制，具体参考公司市值（估值）、 品牌市占率、资产增长率、ESG 实践成效等量化数据，指标涵盖品牌影响力、产品创新力、服务专业 性、社会责任履行等维度。瑞众保险在客户服务、消保机制建设、数字化体验等方面的突出表现，获得 了评审委员会的高度认可，也标志着其将金融"人民性"思想深度融入运营，实现了从"服务提供 者"向"信任构建者"的不断升级，为行业在高质量发展进程中如何平衡技术效率与人文关怀提供了"瑞众 样本"。 以服务为本，以科技赋能：打造温暖高效客户体验 作为一家注册资本565亿元、服务客户超4000万人的国有险企，瑞众保险始终秉持"以客户需求为先"的 经营价值观，将"守护美好生活"的企业使命融入服务全流程。同时，积极推进消费者权益保护工作并强 化 ...