Core Insights - The company, Ping An Pension Insurance, emphasizes its commitment to customer service during the 2026 Spring Festival, ensuring smooth operation of various services [1] Group 1: Online Services - The "Good Benefits APP" operates in a "24/7 service" mode during the Spring Festival, providing uninterrupted access to pension finance and health services [3] - The platform includes features such as self-service claims, corporate annuity inquiries, pension collection, health services, and online consultations, allowing users to access services conveniently from home [3] - During the holiday, the app saw 780,000 visits, with 380,000 accessing corporate annuity services, over 160,000 self-service claims, and 420,000 health service requests [3] Group 2: Interactive Activities - An interactive activity titled "Draw Workplace Fortune Sign, Start the Year of the Horse" attracted over 60,000 participants, enhancing user engagement with the platform [4] - The customer service hotline received 2,971 calls, and the intelligent online customer service responded to 6,442 inquiries, showcasing a blend of technology and human support [4] Group 3: Offline Services - The company’s branches in Shenzhen and Zhejiang maintained frontline services during the Spring Festival, creating a festive atmosphere and providing thoughtful customer care [5] - The Shenzhen branch prepared New Year gift packages for visitors, while the Zhejiang branch ensured timely responses to customer inquiries, even during the holiday [5] Group 4: Professional Support - The "Ying Guanjia" service system was upgraded to focus on annuity trusteeship and investment management, integrating comprehensive financial and healthcare services [7] - This one-stop solution aims to assist corporate clients in achieving a comprehensive pension finance and service layout, enhancing asset management and health protection [7] - The service emphasizes professional, worry-free, and customized support, distinguishing itself from ordinary financial tools [7] Group 5: Future Outlook - The company plans to leverage the Good Benefits APP as a core platform for delivering convenient services and to utilize the Ying Guanjia system for effective pension asset management [8][9]