Core Insights - The company, Ping An Pension Insurance, emphasizes its commitment to customer service during the 2026 Spring Festival, ensuring smooth operation of various services [1] Group 1: Online Services - The "Good Benefits APP" operates in a "24/7 service" mode during the Spring Festival, providing uninterrupted access to pension finance and health services [3] - The platform includes features such as self-service claims, corporate annuity inquiries, pension collection, health services, and online consultations, allowing users to access services conveniently from home [3] - During the holiday, the app saw 780,000 visits, with 380,000 accessing corporate annuity services, over 160,000 self-service claims, and 420,000 health service requests [3] Group 2: Interactive Activities - An interactive activity titled "Draw Workplace Fortune Sign, Start the Year of the Horse" attracted over 60,000 participants, enhancing user engagement with the platform [4] - The customer service hotline received 2,971 calls, and the intelligent online customer service responded to 6,442 inquiries, showcasing a blend of technology and human support [4] Group 3: Offline Services - The company’s branches in Shenzhen and Zhejiang maintained frontline services during the Spring Festival, creating a festive atmosphere and providing thoughtful customer care [5] - The Shenzhen branch prepared New Year gift packages for visitors, while the Zhejiang branch ensured timely responses to customer inquiries, even during the holiday [5] Group 4: Professional Support - The "Ying Guanjia" service system was upgraded to focus on annuity trusteeship and investment management, integrating comprehensive financial and healthcare services [7] - This one-stop solution aims to assist corporate clients in achieving a comprehensive pension finance and service layout, enhancing asset management and health protection [7] - The service emphasizes professional, worry-free, and customized support, distinguishing itself from ordinary financial tools [7] Group 5: Future Outlook - The company plans to leverage the Good Benefits APP as a core platform for delivering convenient services and to utilize the Ying Guanjia system for effective pension asset management [8][9]

Core Viewpoint - The article highlights the urgent and accelerating aging situation in China, with the elderly population aged 65 and above reaching 22.023 million by the end of 2024, accounting for 15.6% of the total population, indicating a deep aging phase [1][3]. Group 1: Industry Overview - The "2025 China Pension Financial White Paper" indicates that China's multi-level and multi-pillar pension insurance system is continuously improving, with rapid expansion in the third pillar and increasingly diverse product offerings [3]. - Commercial pension insurance has developed a mature business model and product system, becoming a crucial part of the pension security system [3]. - Ping An Pension Insurance, with a registered capital of 11.603 billion yuan, is the largest pension insurance company in China [4]. Group 2: Company Performance - As of the end of Q3 2025, Ping An Pension Insurance reported a registered capital of 11.603 billion yuan, total assets of 93.3 billion yuan, and net assets of 23.5 billion yuan, with a net profit of 3.22 billion yuan, making it the most profitable pension insurance company in the industry [5]. - The company has established 35 branches nationwide and developed an online customer service platform, "Good Benefits" APP, which has served over 160,000 enterprises [5]. Group 3: Three-Pillar Pension System - Ping An Pension Insurance actively participates in the construction of the three-pillar pension system, providing personalized pension solutions across basic pension insurance, enterprise/professional annuities, and commercial pension insurance [6][7]. - The company manages a significant scale of enterprise annuity funds, with a total asset scale of 980.238 billion yuan, serving 27,500 enterprises and 5.22 million employees [8]. Group 4: Technological Innovation - The company has developed a "new generation of digital platform for enterprise annuity trusteeship," which won the "2025 Insurance Industry Technology Financial Practice Ark Award," showcasing its leadership in technological innovation in pension finance [10]. - The platform enhances service efficiency, reduces operational costs, and improves data protection, ensuring the safety of clients' pension funds [12]. Group 5: Future Outlook - Ping An Pension Insurance aims to deepen its three-pillar layout, enrich pension financial product offerings, and integrate pension insurance products with health management and pension services [13]. - The company is committed to long-termism and innovation in serving the public's pension security needs, contributing to the development of a financial strong nation [13].