北京商报讯（记者 孔瑶瑶）1月30日，北京商报记者从中消协获悉，美容服务行业存在一些侵害消费者 合法权益的突出问题。"全国消协智慧315"平台受理的消费者投诉显示，一些经营者以低价体验为诱饵 强行推荐高额服务项目套路，有的甚至在消费者未充分知情或明确同意的情况下办理"消费贷"，消费者 平均涉诉金额高达34197元（2024年3月15日至2026年1月9日接诉统计）。 中消协提供的案例显示，今年1月，消费者罗女士在网上看到一则16元祛痘体验的广告。到店后，被诊 断为"皮肤有严重问题"，需1万元项目治疗，罗女士明确表示没钱并拒绝贷款提议。当罗女士做面部护 理时，店员在罗女士不知情的情况下操作其手机，办理贷款并扣款1万元。罗女士要求退款，店员以产 品已使用为由拒绝退款。数日后，罗女士到该店，店员再次以帮罗女士看下系统为由，偷偷用罗女士手 机扣款1.5万元。 根据《中华人民共和国消费者权益保护法》第八条至第十一条，消费者享有知悉其购买、使用的商品或 者接受的服务的真实情况的权利；享有自主选择商品或者服务的权利；享有公平交易的权利；因购买、 使用商品或者接受服务受到人身、财产损害的，享有依法获得赔偿的权利。经营者以低价 ...

Core Insights - The beauty service industry is experiencing rapid growth, driven by the "beauty economy," but it also faces significant consumer rights violations, including deceptive marketing practices and unauthorized loans [1] Group 1: Consumer Complaints and Issues - The "National Consumer Association Smart 315" platform has reported that some operators use low-price experiences as bait to push high-cost service projects, with average consumer complaint amounts reaching 34,197 yuan [1] - A specific case highlighted involves a consumer who was misled into a 10,000 yuan loan for treatment after responding to a 16 yuan acne treatment advertisement, demonstrating the prevalence of such deceptive practices [1] Group 2: Consumer Protection Advice - Consumers are advised to be cautious of low-price experience traps and to avoid falling into high-cost consumption schemes by rejecting offers that seem too good to be true [2] - It is crucial for consumers to protect their personal information and financial security by safeguarding their mobile phones and payment details, and to be wary of allowing others to operate their devices [2] - When selecting beauty institutions and services, consumers should verify the legitimacy of the institution and the qualifications of the personnel, ensuring they are informed before making decisions [2] Group 3: Actions Against Deceptive Practices - If consumers encounter inducements to consume or are forced into loans, they should negotiate with the operator to cancel contracts and seek refunds, and can report issues to financial institutions or consumer protection organizations [3]