Core Viewpoint - China Life Insurance Co., Ltd. emphasizes the importance of inclusive insurance as a key component of financial services, aiming to support the modernization of China and enhance the quality of life for its citizens [1][2][3] Group 1: Development of Inclusive Insurance - China Life has been a pioneer in inclusive insurance since the 1980s, introducing simplified life insurance products and expanding its offerings to include various health and pension plans [3][4] - The company has provided coverage for 1.4 billion elderly individuals and 27 million new citizens in 2024, demonstrating its commitment to serving key demographics [4] - China Life has participated in over 200 major illness insurance projects and 80 long-term care insurance projects, showcasing its extensive involvement in the insurance sector [4] Group 2: Comprehensive Service Network - The company has established a multi-channel sales and service network, ensuring that inclusive insurance services are accessible to a wide range of customers [5][6] - With 18,000 branches nationwide, China Life has created a five-tier service system that allows residents in remote areas to easily access insurance services [5] Group 3: Technological Empowerment - China Life leverages technology to enhance operational efficiency and customer service, achieving a 96.7% online claims usage rate and automating over 70% of claims processing [7][8] - The company has implemented advanced algorithms to streamline claims processing, significantly improving operational efficiency and customer experience [8] Group 4: Quality of Service - In 2024, China Life processed nearly 25 million claims with a total payout of 60.39 billion yuan, maintaining industry-leading claims processing times [9] - The company has developed a senior-friendly service system, providing tailored services to over 27 million elderly individuals [9] Group 5: Sustainable Development Strategy - China Life focuses on a sustainable development strategy for inclusive insurance, emphasizing effective protection and affordability [10][11] - The company aims to enhance its service offerings by integrating health management services and improving customer retention [11] Group 6: Commitment to High-Quality Development - China Life is committed to advancing inclusive finance through four key principles: prioritizing people, fostering innovation, adopting a systematic approach, and maintaining a long-term perspective [12] - The company aims to enhance its risk management capabilities and consumer protection measures to ensure that inclusive insurance is both accessible and beneficial [12][13]