Core Points - The article highlights a heartwarming incident at the Yantai Shidao branch of China Construction Bank, where staff provided attentive service to an elderly customer who needed assistance with a fine payment for not wearing a helmet [1][2] - The bank's commitment to a customer-centric service philosophy is exemplified through the staff's patience and detailed guidance during the transaction [1][2] Summary by Sections Customer Service - A staff member named Xiao Li quickly attended to an elderly customer who was anxious about paying a fine for not wearing a helmet, demonstrating the bank's dedication to customer service [1] - Xiao Li reassured the elderly man, guiding him through the payment process while ensuring he understood each step, taking into account his age-related difficulties [1][2] Customer Engagement - Xiao Li reminded the elderly customer to wear a helmet for safety and compliance with traffic regulations, offering future assistance for any similar issues [2] - The elderly customer expressed gratitude for the attentive service, noting that it was more considerate than that of his own family [2] Service Philosophy - The bank has consistently prioritized customer needs, implementing various supportive measures for elderly and special groups, including hands-on assistance and improved service processes [2] - The Yantai Shidao branch aims to integrate the "People's Finance" philosophy into daily operations, striving to create a warm financial experience for all customers [2]