Core Insights - The article highlights the significant impact of the "胖东来" supermarket on the city of 许昌, transforming it into a popular tourist destination and a "网红城市" despite its previous obscurity [3][8][12] - The success of 胖东来 is attributed to its exceptional service and customer-centric approach, which has set a new standard for local businesses and influenced the overall service culture in 许昌 [11][12] Group 1: 胖东来的 Impact - 胖东来天使城 has become a "6A级景区," attracting large crowds even during adverse weather conditions, demonstrating its strong draw as a tourist attraction [1][3] - The supermarket's popularity has led to a significant increase in tourism, with 许昌 receiving 512.2 million visitors during the recent holiday, generating a tourism revenue of 40.2 billion [8] - The local government has recognized the need to improve infrastructure, as evidenced by the recent expansion of roads around 胖东来 to alleviate traffic congestion [9][11] Group 2: Historical Context of 许昌 - 许昌's historical significance dates back to the Eastern Han Dynasty, where it served as a political and cultural center under the influence of figures like 曹操 [5][7] - The city has a rich cultural heritage, with over 80 historical sites related to the 三国 period, contributing to its identity and appeal [5][7] - The city experienced a resurgence in recognition due to its association with the hairpiece industry, becoming known as the "World Capital of Wigs" [8] Group 3: Service Culture Transformation - The service philosophy of 胖东来 has inspired local businesses to adopt similar customer-focused practices, leading to a city-wide initiative to enhance service quality across various sectors [11][12] - The local government has implemented a plan to optimize the business environment by promoting the "胖东来式" service model, aiming to improve customer satisfaction and service standards [11][12] Group 4: Local Sentiment and Lifestyle - Despite the influx of tourists, some locals express concerns about traffic and infrastructure challenges that have arisen due to 胖东来’s popularity [18] - The article also notes that while 胖东来 attracts many visitors, the city retains a quieter, more traditional lifestyle that appeals to some residents and visitors seeking a slower pace [15][16]