Core Viewpoint - The recent launch of the "Surprise Number" precise delay insurance by the company has faced significant consumer backlash due to its stringent claim conditions, leading to accusations of misleading marketing and likening it to a gambling game [1][7]. Product Details - The insurance product is priced at 9.9 yuan and offers a 300 yuan allowance if the flight delay matches a randomly set number of minutes [1][2]. - The product's interface allows for the purchase of multiple policies, claiming that the allowance can double to 600 yuan [2]. - The conditions for receiving the allowance require the actual flight delay to match the announced "Surprise Number" exactly, which many consumers found misleading [2][7]. Consumer Reactions - Numerous consumers have expressed frustration, stating that critical information regarding the claim conditions is easily overlooked, leading to feelings of being misled [5]. - Complaints on platforms like Black Cat Complaints highlight instances where consumers believed they qualified for compensation, only to find discrepancies in the timing reported by the app [5][7]. Company Response - The company has acknowledged the feedback and has decided to discontinue the "Surprise Number" product due to its low payout rate and negative consumer experiences [7]. - The customer service team emphasized that the product was intended to provide flexible delay coverage but recognized the need for improvement based on user feedback [7]. Industry Context - Experts have raised concerns about the legality and consumer protection aspects of such precise delay insurance products, suggesting that regulatory clarity is needed [8]. - The company, as part of China Civil Aviation Information Network Co., Ltd., has been expanding its service offerings, including a new direct sales platform for airline tickets [10][12].