Core Insights - Shandong Branch of Guoren Insurance achieved the highest score of 87.64 in the vehicle insurance claims service quality evaluation conducted by the Shandong Insurance Industry Association, marking a significant improvement from previous second and third place rankings [1] - The evaluation assessed 39 property insurance companies in Shandong, focusing on claims timeliness, case handling, complaint disputes, and additional scoring criteria to enhance service quality and customer satisfaction [1] Group 1 - Guoren Insurance Shandong Branch has optimized claims service quality through initiatives like "Guoren Fast Claims," improving efficiency and reducing claims processing time [1] - The company has increased online settlement rates, streamlined workflows, and enhanced internal supervision to minimize complaints and effectively manage dispute cases [1] - Guoren Insurance actively promotes consumer rights protection and financial literacy through various outreach efforts, ensuring compliance with service standards during sales and claims processes [1] Group 2 - The company aims to maintain a customer-oriented approach, enhancing service capabilities and brand influence to improve consumer satisfaction and contribute to high-quality development [2]

Group 1 - The core theme of the financial education campaign is "Protecting the Wallet and Safeguarding Happiness," which aligns with the "78 National Insurance Publicity Day" activities [1][2] - Guoren Insurance Shandong Branch has conducted community financial education activities, reaching over 10,000 people and distributing more than 5,000 promotional materials [2] - The company provided a total of 300,000 yuan in risk protection to the elderly, specifically targeting those aged 65 and above, to build a "firewall" against scams [1] Group 2 - Various branches of Guoren Insurance have tailored their outreach efforts, such as setting up consultation booths and distributing customized handbooks in community areas [1] - The company has focused on educating the public about the dangers of high-yield investment scams, emphasizing the importance of rational investment and risk awareness [2] - Future plans include regularizing financial education and insurance knowledge dissemination to enhance the regional financial ecosystem's safety and order [2]