Core Points - A heartwarming incident occurred at the CCB Heze Dongxian Development Branch, where staff provided exceptional service to a pregnant customer with mobility issues, ensuring a warm and reassuring banking experience [1] - The branch's staff demonstrated a customer-centric approach by offering comfortable seating, warm water, and patient guidance throughout the transaction process, highlighting their commitment to serving special customer groups [1][2] Summary by Sections Customer Service Experience - The branch manager immediately recognized the pregnant customer's special needs and guided her to a comfortable seat while offering warm water to ease her anxiety [1] - The teller patiently assisted the customer in filling out the transfer form, confirming important details such as the transfer amount and recipient's account number to ensure accuracy [1] Commitment to Customer Care - The staff maintained a gentle and focused communication style, explaining each step of the transaction to keep the customer informed [1] - After the successful completion of the transaction, the customer expressed heartfelt gratitude, emphasizing the warmth and attentiveness of the service provided [1] Future Service Orientation - The CCB Heze Dongxian Development Branch plans to continue its commitment to serving various special customer groups with even more thoughtful and professional services, aiming to provide a warm financial experience [2]