Workflow
轮滑鞋及护具
icon
Search documents
预付式消费退款有争议?且看新规如何解答
Sou Hu Cai Jing· 2025-08-04 10:17
Core Viewpoint - The implementation of the Supreme People's Court's interpretation on prepayment consumption disputes starting from May 1, 2025, is significant for protecting the legal rights of consumers and honest operators [1] Group 1: Legal Framework - The interpretation addresses issues such as the validity of "unfair clauses" in prepayment contracts, conditions under which consumers can terminate contracts, and how to calculate refunds for discounted goods or services [1][11] - The interpretation supports consumers' rights to challenge unfair contract terms that prevent them from reclaiming prepaid amounts [8][9] Group 2: Case Summary - A roller skating club offered a promotion where customers could recharge 10,000 yuan to become VIP members, receiving discounts and free equipment [4] - After a child suffered an injury, the mother sought to terminate the contract and reclaim the remaining course fees, but the club initially refused based on a no-refund policy [4][6] - The court mediated a resolution where the club agreed to refund the remaining prepaid amount after deducting fees for the classes attended and compensating for the used equipment [6][9] Group 3: Consumer Rights - Consumers can terminate contracts if unforeseen circumstances significantly affect their ability to fulfill the contract, and courts are expected to support such requests [8][9] - The interpretation clarifies that refunds should be calculated based on the original price of services when the consumer initiates the termination [9] - The court ruled that the mother should compensate for the used equipment instead of returning it, as it could not be reused [9]