Core Viewpoint - The article emphasizes the shift in the real estate industry from a "product-oriented" approach to a "user-oriented" development path, highlighting the importance of deep co-creation mechanisms with customers in product design, property services, and community operations [4]. Group 1: Design and Co-Creation - Traditional residential products limited buyers to a few options, but the co-creation model allows customers to become co-creators of the product [6]. - The case of China Merchants Shekou's Nantong Heyuan illustrates this innovation, where future homeowners were invited to participate in discussions about their ideal homes from the land acquisition stage [6][7]. - The co-creation process encompasses various dimensions, including architectural style, landscape design, public spaces, and interior decoration, allowing homeowners to select styles that harmonize with the surrounding environment [7][11]. Group 2: Service Quality and Community Engagement - Service quality and innovation are crucial for measuring a real estate company's competitiveness, as seen in Greentown's customer relationship co-creation system, which focuses on customer needs through continuous communication [14]. - Greentown's initiative in Wenzhou, where homeowners participated in community tree-planting activities, not only beautified the environment but also fostered emotional connections among residents [14][16]. - The establishment of community agreements through homeowner discussions enhances mutual understanding and respect among residents, while community operations empower homeowners to take the lead in organizing activities, increasing their sense of belonging [18]. Group 3: Sustainable Competitive Advantage - The co-creation mechanism from design to service not only enhances the value of residential products but also builds new customer relationships, providing real estate companies with sustainable competitive advantages [21].