Core Viewpoint - The "An Yi Hua" customer service team, part of Guangxi New Development Transportation Group Co., Ltd., is dedicated to providing high-quality service and support to drivers, emphasizing a commitment to customer satisfaction and community engagement [1][3][6]. Group 1: Team Structure and Philosophy - The "An Yi Hua" team consists of 13 members with an average age of 25, focusing on customer service, monitoring management, and fee inspection [1] - The team operates under the service philosophy of "starting from demand and ending with satisfaction," aiming to provide warmth and support to drivers 24/7 [3][6]. Group 2: Community Engagement and Volunteerism - The team actively participates in various volunteer activities, including pandemic response efforts and community support initiatives, embodying the spirit of service and solidarity [6][7]. - They have engaged in numerous volunteer activities, contributing to causes such as "Caring for Special Children" and "Unity Against the Pandemic," showcasing their commitment to social responsibility [6]. Group 3: Technological Advancements - The team has developed a smart highway platform that integrates multiple functions, enhancing emergency management and response capabilities [8][10]. - The introduction of AI technology for incident detection has significantly improved response times, with over 31,000 abnormal events identified since implementation [12]. Group 4: Customer Service Excellence - The team has handled over 3,000 customer service calls and 500 emergency rescue events since 2019, achieving a customer satisfaction rate of 99% [15][16]. - They have established service standards and protocols to enhance service quality, ensuring a consistent and positive customer experience [15]. Group 5: Emergency Response and Safety - The team emphasizes the importance of safety and rapid response in emergency situations, implementing a three-party emergency mechanism for efficient incident management [19]. - They have optimized emergency rescue processes to ensure quick and effective responses to road incidents, reinforcing their role as guardians of road safety [19][21].

Core Viewpoint - Telecom network fraud has become a significant threat to the financial security of the public, with criminals increasingly using advanced methods to deceive users, particularly through fake customer service numbers that start with "00" [1][2]. Group 1: Fraud Methods and User Awareness - Recent monitoring by the company has identified numerous instances of overseas fraud groups exploiting online platforms to disseminate fake customer service numbers, primarily those beginning with "00", impersonating the company's official customer service [2]. - Fraudsters often use misleading branding and technical means to simulate official communication, making it difficult for consumers to discern the truth, leading to potential personal information leaks and financial losses [2][3]. - The company emphasizes that its only official customer service hotline is 400-681-6666, and any other numbers claiming to be customer service are fraudulent [2]. Group 2: Anti-Fraud Measures and Technology - The company has established a comprehensive anti-fraud mechanism leveraging technology, including artificial intelligence and big data analysis, to prevent, intercept, and trace fraudulent activities [4]. - The company has implemented proactive measures such as user behavior modeling and anomaly detection systems to identify and block high-risk links and scams before they reach users [4]. - As of now, the company has made 250,000 proactive phone reminders, successfully preventing nearly 8,000 users from falling victim to scams, saving over 130 million yuan in potential losses [4]. Group 3: User Education and Collaboration - The company is committed to enhancing user education and public awareness about fraud through various outreach initiatives, including educational posters and case studies, to improve the public's ability to recognize and avoid scams [5]. - Collaboration with regulatory bodies, law enforcement, and industry peers is ongoing to share intelligence on fraudulent activities and assist in targeted law enforcement actions [5]. - A robust consumer rights protection management system has been established, focusing on product design, service experience, complaint handling, and data security [5]. Group 4: Commitment to Security - The company pledges to continue investing in technology and resources to enhance its anti-fraud capabilities and protect user assets and privacy [6]. - Users are urged to report any suspicious activities through official channels or law enforcement to strengthen the collective defense against fraud [6].

Core Insights - China is a leading market in the global fintech industry, with significant transformations in traditional financial systems driven by digital and technology finance [1][4] - The rise of malicious collection organizations under the guise of protecting consumers has disrupted financial services and caused significant harm to users [1][2] - Companies like Shuhe Technology are actively promoting financial literacy and fraud prevention to combat the negative impacts of financial black and gray markets [2][3] Group 1: Financial Technology Development - Shuhe Technology, established in 2015, has become a key player in China's fintech sector, focusing on inclusive finance as its core business [5] - The company has activated 150 million users and provided financial services to over 20 million individuals [5] - Shuhe Technology leverages AI and other technologies to enhance financial services, including intelligent marketing, risk control, and customer service [5][6] Group 2: Consumer Education and Fraud Prevention - Shuhe Technology has launched initiatives like "Huabei Anti-Fraud Illustrated" and "User Concerns" to educate consumers about financial fraud and improve their financial literacy [3][4] - These educational efforts aim to enhance users' ability to identify risks associated with financial black and gray markets [3][4] - The company is committed to helping users understand financial services better, thereby reducing the prevalence of financial fraud [4][5] Group 3: Support for Small and Micro Enterprises - Shuhe Technology has provided over 90 billion yuan in loan facilitation services to 1.5 million small business owners and individual entrepreneurs [6] - The company covers various sectors, including wholesale, retail, and hospitality, aligning with national policies to support small and micro enterprises [6] Group 4: Alignment with National Financial Strategies - Shuhe Technology is actively contributing to the "Five Major Financial Articles" proposed by the central government, focusing on technology, green finance, inclusive finance, pension finance, and digital finance [7] - The company is positioned as a catalyst for improving national living standards and regional economic development through high-quality financial services [7]

Core Insights - The article highlights the significant milestone of Shuhe Technology as it celebrates its tenth anniversary and rebrands from "SHUHE GROUP" to "SHUHE TECH," reflecting a strategic shift and commitment to excellence in the fintech sector [1] - Shuhe Technology aims to provide optimal financial services for everyone, leveraging digital intelligence as a key driver by integrating cutting-edge technology with credit services [1] Group 1: Technological Empowerment in Credit Services - In the financial credit sector, technological innovation is essential for enhancing service quality and efficiency, with Shuhe Technology incorporating AI and big data into its credit service processes [2] - The company utilizes big data to analyze vast user data, creating detailed user profiles and offering personalized credit product recommendations, significantly improving service accessibility and matching [2] - Shuhe Technology's intelligent risk control is a core competitive advantage, employing advanced AI algorithms to build models that assess credit status and risks in real-time, thus enhancing credit evaluation and reducing lending risks [2] Group 2: Efficient Credit Matching Platform - Shuhe Technology has developed an efficient and transparent credit matching platform that uses intelligent algorithms to match user needs with financial institutions, facilitating quick and effective allocation of credit funds [3] - This precise matching model enhances the efficiency of fund utilization for financial institutions while providing users with high-quality and convenient credit services, promoting financial inclusivity [3] Group 3: Innovation and Intellectual Property - The company places a strong emphasis on technology research and intellectual property protection, having filed over 370 patents and received 97 software copyrights and 73 invention patents [4] - These achievements underscore Shuhe Technology's innovation capabilities and its core competitiveness in the fintech industry, earning it various accolades such as "High-tech Enterprise" and "Shanghai Specialized and Innovative Enterprise" [4] - The accumulation of patents and industry honors enhances the company's brand image and fosters market trust, motivating further technological advancements [4] Group 4: Customer Service Evolution - Shuhe Technology's subsidiary, Haibei, has evolved its customer service model to prioritize user experience, transitioning from basic text and voice interactions to an AI-driven customer service 3.0 model [5][6] - The AI customer service system boasts a 98% speech recognition accuracy and can proactively address user inquiries while suggesting solutions, significantly improving service quality [6] Group 5: Future Vision - Looking ahead, Shuhe Technology is committed to leveraging core technologies to advance inclusive finance and aims to be a lifelong intelligent financial partner for users, providing high-quality and personalized financial services [7]