Core Viewpoint - Recent complaints from multiple consumers on social media indicate issues with the official Xiaonai app, where orders were placed at significantly lower prices but were later canceled without fulfillment, raising questions about the brand's reliability [1] Group 1: Consumer Complaints - Consumers reported that their orders placed on the Xiaonai official app were automatically refunded, with one consumer mentioning a purchase of multiple items priced at 22 yuan each [1] - The same consumer later found that the actual prices for the items were much higher, with a hooded slim-fit jacket priced at 351 yuan, a lightweight down jacket at 579 yuan, and a three-pack of men's underwear at 139 yuan [1] Group 2: Company Response - On November 24, the official customer service of Xiaonai acknowledged a system error that led to incorrect pricing and stated that the issue has been resolved, offering an apology to consumers but denying any intent to deceive [1] - The company offered a compensation of 30 yuan to the affected consumer, which was perceived as insufficient given the circumstances [1]