Core Viewpoint - Multiple consumers have reported issues with the official Xiaonai mini-program, where they attempted to purchase items priced at 22 yuan but were subsequently denied shipment by the company, raising questions about the brand's reliability and pricing practices [1][9][12]. Group 1: Consumer Complaints - Consumers have complained on social media about their orders being automatically canceled after attempting to purchase various items at the low price of 22 yuan [9][11]. - A consumer reported that after placing an order for several items, including vests and down jackets, they received a notification stating that the items could not be shipped due to a system error [11][12]. - The company sent messages to consumers apologizing for the inconvenience and stating that refunds would be processed promptly [12][15]. Group 2: Company Background - Xiaonai, founded in 2016, offers a range of products including men's underwear, down jackets, and outerwear, with prices ranging from 19 yuan to 1495 yuan [13][15]. - The company operates 66 physical stores across major cities in China, including Shenzhen, Shanghai, and Beijing [13]. Group 3: Legal Perspective - Legal experts suggest that the pricing error could be considered a significant misunderstanding, allowing the company to cancel contracts under the Civil Code [16][18]. - Factors such as the extent of the discount, historical pricing, and the company's corrective actions will be considered in determining whether the pricing error constitutes a significant misunderstanding [17][18].

Core Viewpoint - Recent complaints from multiple consumers on social media indicate issues with the official Xiaonai app, where orders were placed at significantly lower prices but were later canceled without fulfillment, raising questions about the brand's reliability [1] Group 1: Consumer Complaints - Consumers reported that their orders placed on the Xiaonai official app were automatically refunded, with one consumer mentioning a purchase of multiple items priced at 22 yuan each [1] - The same consumer later found that the actual prices for the items were much higher, with a hooded slim-fit jacket priced at 351 yuan, a lightweight down jacket at 579 yuan, and a three-pack of men's underwear at 139 yuan [1] Group 2: Company Response - On November 24, the official customer service of Xiaonai acknowledged a system error that led to incorrect pricing and stated that the issue has been resolved, offering an apology to consumers but denying any intent to deceive [1] - The company offered a compensation of 30 yuan to the affected consumer, which was perceived as insufficient given the circumstances [1]