Core Viewpoint - The recent "Meituan refund" issue has gained significant attention, with many users discovering that their refunds, some dating back to 2015, have not been processed or received [3][4]. Group 1: User Experiences - Users reported that their refunds were stuck in a "refund in progress" status, with some unable to trace refunds for orders made as far back as 2015 [3]. - One user highlighted a specific case where a refund of 295 yuan for a ticket purchased in July 2015 was never received, despite the order showing as approved for refund [3]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and has made efforts to improve the visibility of refund statuses [4]. - The company clarified that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, denying claims of non-refund or deletion of orders [4]. Group 3: Refund Issues Categorization - The refund issues are categorized into two main types: 1. Delays in updating refund progress information, which has been addressed by optimizing the display of refund statuses for orders after 2017 [4]. 2. Refunds for older orders (pre-2017) may require user inquiries through customer service for tracking [4]. - Some refunds may not return to the original payment method due to issues with the user's bank or payment tool, resulting in funds being credited to the user's Meituan balance instead [4][5]. Group 4: Common User Concerns - Users expressed concerns about refunds showing as "under review" or "processing" despite the funds being credited, which was attributed to system update delays [5]. - In cases where the refund amount displayed as zero, it was explained as a system error, with users advised to check their original payment channels for transaction records [5]. - A small number of refunds were marked as "failed" due to issues with the user's payment method, leading to funds being redirected to the user's wallet balance [5].