Core Viewpoint - Meituan has responded to consumer concerns regarding delayed refunds, clarifying that the issues stem from incomplete information updates rather than actual refund failures [2][12]. Refund Issues Summary - The refund problems identified by Meituan include incomplete updates on refund statuses, leading to confusion about whether funds have been returned and where they have gone [3][4]. - Three main reasons for refund display issues were outlined: 1. Refunds may have been processed, but the order page did not reflect this due to delayed updates, causing user misunderstandings [4]. 2. Refunds may show as "0" due to system errors, with users advised to check their original payment channels for records [6]. 3. Refunds may appear successful, but users cannot find them in their original payment channels due to issues with those channels, leading to funds being returned to the user's Meituan wallet instead [8][10]. Technical Updates and User Feedback - Meituan acknowledged that the "refund not received" issue is primarily due to technical updates not being fully implemented, which has affected the timely display of refund statuses [12]. - Users have reported that many historical orders from 2014 to 2016 show unsuccessful refund statuses, raising questions about the company's explanations [12].

Core Viewpoint - The recent "Meituan refund" issue has gained significant attention, with many users discovering that their refunds, some dating back to 2015, have not been processed or received [3][4]. Group 1: User Experiences - Users reported that their refunds were stuck in a "refund in progress" status, with some unable to trace refunds for orders made as far back as 2015 [3]. - One user highlighted a specific case where a refund of 295 yuan for a ticket purchased in July 2015 was never received, despite the order showing as approved for refund [3]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and has made efforts to improve the visibility of refund statuses [4]. - The company clarified that if users receive a "refund successful" notification, the funds have indeed been returned to their accounts, denying claims of non-refund or deletion of orders [4]. Group 3: Refund Issues Categorization - The refund issues are categorized into two main types: 1. Delays in updating refund progress information, which has been addressed by optimizing the display of refund statuses for orders after 2017 [4]. 2. Refunds for older orders (pre-2017) may require user inquiries through customer service for tracking [4]. - Some refunds may not return to the original payment method due to issues with the user's bank or payment tool, resulting in funds being credited to the user's Meituan balance instead [4][5]. Group 4: Common User Concerns - Users expressed concerns about refunds showing as "under review" or "processing" despite the funds being credited, which was attributed to system update delays [5]. - In cases where the refund amount displayed as zero, it was explained as a system error, with users advised to check their original payment channels for transaction records [5]. - A small number of refunds were marked as "failed" due to issues with the user's payment method, leading to funds being redirected to the user's wallet balance [5].

Core Viewpoint - Recent reports indicate that users have been experiencing issues with refunds from Meituan, with some cases dating back as far as ten years, leading to significant public concern and scrutiny [1] Group 1: User Experiences - Multiple users have reported that their refunds have been stuck in a "refund in progress" status, with one user highlighting a specific case from 2015 where a refund of 295 yuan was never received [1] - Users have discovered that instead of being refunded to their original bank accounts, some funds were redirected to "Meituan Wallet" [1] Group 2: Company Response - In response to the growing complaints, Meituan's customer service team announced on August 24 that a special team has been established to address the refund issues and to trace the problematic orders [1] - The company has stated that it has resolved the delay in refund information and will assist users in tracking every concerned order [1]

Core Viewpoint - Recent issues regarding delayed refunds on Meituan have led to widespread user complaints, with some refunds dating back to 2015 still unresolved [1][5]. Group 1: User Complaints - Many users discovered that their refunds were stuck in "refund in progress" status, with some cases dating back several years [1]. - A user reported that a refund for a ticket purchased in 2015 was not reflected in their bank statement, despite other refunds being processed [1]. - Users have expressed frustration over the lack of specific solutions provided by Meituan's customer service [1]. Group 2: Company Response - Meituan's customer service announced the establishment of a special team to address refund issues and improve the tracking of orders [5]. - The company has stated that if users receive a "refund successful" notification, the funds have been returned to their accounts, denying claims of "no refund without inquiry" or "order deletion" [5]. - Meituan has identified two main categories of refund issues: outdated information display for orders before 2017 and problems with users' payment channels leading to refunds being credited to Meituan wallets instead [5][6]. Group 3: Technical Improvements - The technical team has optimized the information display for refunds, allowing users to check the status of refunds for orders placed after 2017 [5]. - For historical orders prior to 2017, users can still inquire through customer service for refund status [5]. - The company has addressed issues where refunds appeared as "under review" or "processing" due to delays in updating order information, which has now been resolved [6].

Group 1 - The article highlights a promotional event where visitors with the surname Zhao can enjoy free admission to the Tianmu Lake scenic area from August 17 to August 31 [1][3] - The promotion is only announced on the official Douyin account of Liyang Culture and Tourism, with no mention on their official Weibo account [1][3] Group 2 - A recent soccer match in the Suzhou Super League saw a breakthrough for Changzhou, winning 1-0 against Zhenjiang, ending a nine-game winless streak and a goal drought [1][3]