Core Viewpoint - The hotel mini-bar, once a premium feature, has become a source of frustration for guests due to high prices and lack of transparency in pricing, leading to a negative perception of hotel brands [1][2][9]. Group 1: Guest Experience and Perception - Guests have shared experiences of being shocked by the high prices of items in mini-bars, with some items marked up significantly compared to local stores [1][5][9]. - The hidden pricing and lack of upfront notifications about costs have led to feelings of being taken advantage of, resulting in a decline in customer satisfaction [9][11]. - Many guests now prefer to use delivery services or nearby convenience stores, diminishing the perceived value of the mini-bar [15][18]. Group 2: Economic and Operational Challenges - The operational costs associated with maintaining mini-bars, including inventory management and staff time, often exceed the revenue generated from them, making them a financial burden for hotels [19][28]. - The concept of "geographical monopoly" that once justified high prices is now challenged by the availability of alternative options for guests [15][18]. Group 3: Industry Trends and Innovations - Some hotels are beginning to eliminate traditional mini-bars in favor of more innovative approaches that enhance guest experience, such as offering free items or integrating local culture into the offerings [19][25][27]. - Strategies like using technology for "no-touch" consumption and reimagining the mini-bar concept are emerging as ways to adapt to changing consumer preferences [27][28]. - The shift towards a more transparent and experience-driven hospitality model indicates that the traditional mini-bar may need to evolve or be replaced to meet modern guest expectations [28].