金融服务适老化改造
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天津“敬老月”推动金融服务适老化改造 打造有温度的无障碍环境
Zhong Guo Jin Rong Xin Xi Wang· 2025-10-31 06:37
Core Viewpoint - Financial institutions in Tianjin are enhancing financial services for the elderly during the "Respect for the Elderly Month" in October 2025, focusing on creating a more accessible and warm financial service environment [1][3] Group 1: Service Enhancements - Multiple financial institutions are implementing accessibility improvements, including optimizing branch facilities and service processes to better serve the elderly [1] - Specific features include barrier-free parking, wheelchair ramps, caring waiting areas, and priority service systems for elderly customers [1][3] - Self-service devices are equipped with "large font" modes to facilitate use by older clients [1] Group 2: Community Engagement - Banks are extending their services to outdoor workers, such as sanitation workers and delivery personnel, by providing amenities like drinking water and rest areas [3] - The initiative aims to spread the warmth of financial services to various segments of society [3] Group 3: Commitment to Continuous Improvement - Financial institutions in Tianjin are committed to ongoing service optimization, aiming to address the concerns of elderly clients and enhance their banking experience [3] - The focus is on creating a safe and convenient financial service environment to support a fulfilling later life for the elderly [3]