Core Viewpoint - China Southern Airlines (CSA) is enhancing its "age-friendly" services at Beijing Daxing Airport to cater to the increasing travel demands of elderly passengers during the Chongyang Festival, focusing on providing a comfortable and convenient travel experience for the "silver-haired" demographic [1]. Group 1: Service Enhancements - Upon arrival at Daxing Airport, elderly passengers are greeted with warm services, including priority assistance at check-in counters and the issuance of yellow love wristbands for continuous priority service [3]. - CSA has retained a sufficient number of manual check-in counters to help elderly travelers overcome the "digital divide," and has set up a "temporary family member" service point for inquiries [3]. - Staff members fluent in various dialects are available to enhance communication with elderly passengers, ensuring a more personalized experience [3]. Group 2: Comprehensive Support - For elderly travelers transiting through Daxing Airport, CSA staff provide full accompaniment and guidance, eliminating the need for self-collection of checked luggage [4]. - An "affectionate security channel" has been established in collaboration with Daxing Airport to ensure elderly passengers can board their flights comfortably [4]. - The boarding area features a "sunshine love channel" to guarantee orderly and prioritized boarding for elderly travelers [4]. Group 3: Special Amenities - CSA's VIP lounge offers meals tailored to elderly dietary preferences, including fresh pear soup, health-conscious dishes, and sugar-free snacks [4]. - A winter clothing storage service has been introduced to assist "migrant bird" travelers who may struggle with heavy winter clothing, allowing staff to store items until the return journey [4]. - In-flight, crew members are trained to identify elderly passengers and provide detailed explanations of flight safety and onboard services to ensure a smooth travel experience [4]. Group 4: Performance Metrics - Since September, CSA has assisted over 10,300 special passengers at Daxing Airport, marking a year-on-year increase of over 35% [4]. - The airline is committed to continuously optimizing service processes to meet the needs of special passengers, aiming to enhance the overall flying experience for more travelers [4].