Core Points - A customer urgently needed to increase their bank card limit to pay for their daughter's tuition, highlighting the importance of timely financial support [1][2] - The bank staff demonstrated a customer-centric service approach by understanding the customer's concerns and efficiently processing the limit increase request [2] Group 1 - The customer was anxious about the tuition payment deadline, which could impact their child's education [1] - The bank manager provided reassurance and took immediate action to assist the customer with the limit increase application [1] - The customer was able to successfully transfer the tuition fee after the limit was raised, alleviating their stress [1] Group 2 - The service provided was not just a routine transaction but a timely intervention to address the customer's urgent needs [2] - The bank's employees embodied the "customer-centric" service philosophy by showing empathy and professionalism [2] - The effective and prompt service exemplified the bank's commitment to customer satisfaction and support [2]