Core Points - The article highlights a unique customer service experience at the CCB Heze Caozhou branch, where a bank teller effectively communicated with an elderly customer who is hard of hearing using written notes, demonstrating the importance of personalized service in the banking industry [1][2] - The interaction not only resolved the customer's needs efficiently but also showcased the bank's commitment to understanding and accommodating the special requirements of different clients [2] Summary by Sections - **Customer Interaction**: The bank teller noticed the elderly customer's difficulty in hearing and proactively used a notepad to communicate, ensuring the customer felt comfortable and understood throughout the transaction [1][2] - **Efficiency of Service**: The entire transaction took only 5 minutes, highlighting the efficiency of the service provided while maintaining a personal touch [2] - **Customer Satisfaction**: The elderly customer expressed gratitude for the patience and understanding shown by the teller, emphasizing the positive impact of attentive service on customer experience [2] - **Service Philosophy**: The incident exemplifies the bank's "customer-centric" service philosophy, focusing on respect and convenience for all clients, regardless of their individual needs [2]