Core Viewpoint - The article highlights the persistent issues faced by consumers in the telecommunications sector, particularly regarding the cumbersome processes involved in mobile number portability and service dissatisfaction, despite regulatory efforts aimed at improving consumer experience [1][2][3]. Group 1: Telecommunications Industry Issues - Consumers frequently encounter "soft nails" when attempting to complete tasks at telecom service centers, leading to frustration and additional costs if deadlines are missed [1] - The process of mobile number portability is complicated by various requirements, such as the need for all cardholders to be present, which creates barriers for users [1] - Despite the implementation of regulations by the Ministry of Industry and Information Technology to facilitate number portability, hidden obstacles remain, as telecom operators are reluctant to lose customers and associated profits [1] Group 2: Consumer Complaints and Service Quality - Complaints about poor network signals often go unresolved for extended periods, indicating a lack of responsiveness from telecom companies [2] - The article draws parallels between telecom service issues and the challenges faced with property management companies, where high fees and low-quality service lead to consumer dissatisfaction [2] - The voting system for selecting property management often disadvantages residents, making it difficult to change unsatisfactory services, similar to the challenges faced in the telecom sector [2] Group 3: Regulatory and Improvement Recommendations - There is a call for stronger regulatory oversight to ensure that telecom companies do not exploit public resources and that they improve service quality, including network stability and customer service efficiency [3] - Recommendations include offering personalized service packages to enhance user experience and loyalty, as well as ensuring that regulatory policies are effectively enforced [3] - The article emphasizes the need for clearer processes in service provision to make it easier for consumers to navigate issues such as service cancellations and upgrades [3]