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济南周大生店员质问顾客“买得起吗” 店方回应已处罚涉事员工
Xi Niu Cai Jing· 2026-01-28 08:51
随后双方意见不合,发生口角,顾客表示将进行投诉后离开店铺,店员跟随出店,双方争执进一步升级。在后续的冲突中,店员对顾客说出"买得起吗"的 话。 店长表示:"作为服务人员,无论如何都不应与顾客发生争执,尤其是在后续说出'买得起吗'这样的话,即便是在情绪激动下,此类言论也极为不当。"店方 已对涉事店员进行了批评教育并处以罚款。 近日,一段记录济南泉城路附近周大生门店内店员与顾客发生争执的视频在网络上传播。视频内容显示,顾客询问某金手串上的坠子能否单独出售,店员表 现出不耐烦的态度,表示"要买就买一整条"。 此外,店方曾尝试主动联系顾客表达歉意,但因顾客不愿透露联系方式未能取得联系。店长表示,今后将加强员工教育培训,避免类似事件再次发生。 涉事济南周大生齐鲁国际大厦店店长在接受媒体采访时称,当晚有两位年轻人来店购物,看中一条手串后希望单独购买其中的挂坠,随后在与店员沟通中双 方发生口角。 ...
景区出租车司机干不成“黑车”干起了“导游” 从打车误点到高价拼车:景区周边交通短板待补
Yang Zi Wan Bao Wang· 2026-01-25 11:22
1月25日上午,2026年江苏省心理咨询行业发展年会暨创新研讨会在南京紫金山东郊国宾馆举办。尽管记者提前一天规划路线、咨询酒店,并提早一小时 出发,最后还是被"黑出租车"送到了会场。记者在社交媒体搜索发现,此类投诉确实不少,记者还在实地调查中发现,现在的黑车司机又有了新的形式: 当"导游"带您"包车游"。记者了解到,为了杜绝黑车,景区已经禁止机动车上午9点后进入中山陵,但仍有少数车辆"铤而走险",也提醒广大旅客朋友们 不要轻信出租车拼车、"包车游"。 事件还原:规划周全仍遇波折 记者通过多方咨询,得知可以步行去地铁站坐班车,或者可以在明孝陵坐电动班车,10元/人,但只能送到宾馆大门口,走进去还要5分钟。此时,路边数 辆出租车主动招揽乘客。司机表示,前往东郊国宾馆需收取30元费用,拒绝打表。为赶时间,记者支付20元乘车抵达。 途中司机透露,目前景区限行,黑车也不好干,他们在景区周边最喜欢以拼车形式运营,每人收费10元至地铁站,四人一车,但更倾向于承接"导游包 车"业务,带领游客前往明孝陵博物馆等外围景点,收费由双方协商,并无统一标准。"一圈下来,你们也省钱也省力,省时间,一圈连车费、导游、司机 都在里面,你套票 ...
服务短板引关注 小鹏汽车“夹脚门”涉事员工已被处理
Xi Niu Cai Jing· 2025-12-01 11:31
Group 1 - The core incident involves a "door-clamping" event at a Xiaopeng Motors dealership in Haikou, Hainan, where a customer was injured due to an automatic door malfunction, leading to significant public backlash [2] - Xiaopeng Motors reported a strong sales performance, with September deliveries reaching 42,000 units, a year-on-year increase of 95% and a quarter-on-quarter increase of 10%, marking a milestone of over 40,000 monthly deliveries for the first time [2] - The company has addressed the incident by acknowledging the poor handling by the involved staff and has taken disciplinary actions against the employees and management, while also committing to improve training and management across all dealerships [2] Group 2 - The "door-clamping" incident highlights inconsistencies in service quality amid Xiaopeng's rapid expansion, suggesting potential underlying issues in management practices at the dealership level [3] - There are concerns that the employee involved may have been unfairly blamed, indicating possible directives from higher management to pursue compensation from customers, which raises questions about the company's service system [3] - The incident emphasizes the need for Xiaopeng to focus on improving customer service and operational protocols to prevent similar occurrences in the future [3]
中通快递,被约谈
Sou Hu Cai Jing· 2025-10-28 14:30
Core Viewpoint - The State Post Bureau of China has criticized ZTO Express for non-compliance in its operations, highlighting issues related to service quality and the protection of delivery personnel's rights [1] Group 1: Regulatory Actions - The State Post Bureau held a meeting with ZTO Express, pointing out irregularities in the company's operational practices [1] - ZTO Express was specifically called out for arbitrary adjustments to operational rules and inadequate service quality [1] Group 2: Company Response - In response to the meeting, ZTO Express stated it would strictly adhere to the requirements set forth, conducting a comprehensive review and rectification of the identified issues [1] - The company committed to enhancing service quality, compliance in operations, and the protection of the legal rights of its network and employees [1]
态度好更要事办好
Jing Ji Ri Bao· 2025-09-17 00:02
Core Viewpoint - The article highlights the persistent issues faced by consumers in the telecommunications sector, particularly regarding the cumbersome processes involved in mobile number portability and service dissatisfaction, despite regulatory efforts aimed at improving consumer experience [1][2][3]. Group 1: Telecommunications Industry Issues - Consumers frequently encounter "soft nails" when attempting to complete tasks at telecom service centers, leading to frustration and additional costs if deadlines are missed [1] - The process of mobile number portability is complicated by various requirements, such as the need for all cardholders to be present, which creates barriers for users [1] - Despite the implementation of regulations by the Ministry of Industry and Information Technology to facilitate number portability, hidden obstacles remain, as telecom operators are reluctant to lose customers and associated profits [1] Group 2: Consumer Complaints and Service Quality - Complaints about poor network signals often go unresolved for extended periods, indicating a lack of responsiveness from telecom companies [2] - The article draws parallels between telecom service issues and the challenges faced with property management companies, where high fees and low-quality service lead to consumer dissatisfaction [2] - The voting system for selecting property management often disadvantages residents, making it difficult to change unsatisfactory services, similar to the challenges faced in the telecom sector [2] Group 3: Regulatory and Improvement Recommendations - There is a call for stronger regulatory oversight to ensure that telecom companies do not exploit public resources and that they improve service quality, including network stability and customer service efficiency [3] - Recommendations include offering personalized service packages to enhance user experience and loyalty, as well as ensuring that regulatory policies are effectively enforced [3] - The article emphasizes the need for clearer processes in service provision to make it easier for consumers to navigate issues such as service cancellations and upgrades [3]
搜索账户代运营服务排行榜
Sou Hu Cai Jing· 2025-08-17 06:01
Core Insights - The article emphasizes the importance of search account operation services in enhancing online visibility and conversion rates for businesses [1] - It highlights the comprehensive service system provided by Lingxi Interactive, which includes account setup, daily optimization, and performance evaluation [3] - The article discusses the industry's trend towards technological innovation and service quality as core competitive advantages [5] Group 1: Company Overview - Lingxi Interactive offers a one-stop service to ensure clients achieve the best return on investment [3] - The company has extensive experience in search account operation, with numerous successful cases across various industries [3] - Lingxi Interactive is known for its professional technical team and efficient customer service, allowing it to stand out in a competitive market [5] Group 2: Industry Trends - The current market is experiencing two major upgrade directions: technological innovation and service quality [5] - With the development of big data and artificial intelligence, service providers are continuously introducing new technologies to enhance service quality and efficiency [5] - High-quality service and positive customer experience are becoming critical factors for businesses when selecting service providers [5]
立秋“外卖大战”正酣,淘宝闪购“崩了”?最新回应
Zheng Quan Shi Bao· 2025-08-07 22:35
Core Insights - The article discusses the competitive promotional activities among major food delivery platforms in China, coinciding with the start of autumn, aiming to capture consumer interest during this seasonal consumption peak [1][3] Group 1: Promotional Activities - Major platforms like Meituan, JD Delivery, and Taobao Flash Sale launched various promotions such as "first cup of milk tea" and "first bite of fried chicken" to attract customers [1] - These promotional efforts are part of a broader strategy to gain market share and enhance consumer engagement during a peak consumption period [1] Group 2: Service Challenges - Despite the promotional excitement, significant service issues arose, including delayed deliveries and system errors, leading to customer dissatisfaction [3][4] - Users reported difficulties in placing and tracking orders, with some unable to contact customer service due to high demand and system overload [4][5] Group 3: Industry Observations - Industry observers noted that the competition among platforms highlighted systemic weaknesses in service capabilities, particularly during high-demand periods [8] - The reliance on aggressive promotional strategies without adequate service infrastructure can lead to a mismatch between short-term traffic spikes and long-term operational capacity [8][9] - Recommendations include optimizing system stability before promotional events, dynamically adjusting delivery capacity, and improving customer service efficiency through technology [8][9]
浙江石油化工气体检测仪批发厂家排行榜
Sou Hu Cai Jing· 2025-07-31 10:21
Core Insights - The gas detection instruments are crucial for ensuring safe production in the petrochemical industry [1] - A comprehensive ranking of gas detection instrument wholesalers in Zhejiang has been introduced to provide authoritative references for buyers [1] Company Highlights - Noke Silver Wind Intelligent Technology Co., Ltd. offers a variety of gas detection instruments, including combustible gas alarms and gas analyzers, widely used in petrochemical and environmental monitoring sectors [3] - The company focuses on customer-centric service, aiming to provide high-quality products and services, which has earned it broad market recognition [3] - Noke Silver Wind has a professional R&D team that continuously develops high-performance and high-precision gas detection instruments, ensuring product stability and reliability [3] - The company adheres to strict production processes and quality control systems to ensure that every product meets international standards [3] Product Features - Ningxia Zhixin Weiye Environmental Technology Co., Ltd. specializes in the R&D and production of environmental monitoring equipment, with its gas detection instruments widely used in the petrochemical industry [5] - The products feature high sensitivity due to advanced sensor technology, ensuring detection accuracy and response speed [5] - Multi-functional integration allows a single device to detect multiple gases simultaneously, enhancing work efficiency [5] - The instruments are durable and have been rigorously tested to operate stably in harsh environments [5] Industry Trends - The Ningxia Helan Mountain Silver High Ground Winery Co., Ltd. has accumulated certain technical expertise in gas detection, particularly in monitoring and controlling gases during the fermentation process [7] - The Ningxia Hui Autonomous Region Leasing Industry Association Office actively promotes the application of gas detection instruments in the leasing industry, providing technical support and training services [7] - Current market trends emphasize the importance of technological innovation and service quality as key competitive factors [7] - Noke Silver Wind stands out as a leading wholesaler of gas detection instruments in Zhejiang due to its diverse product offerings, customer-centric service philosophy, and strict quality standards [7]