Core Viewpoint - The article highlights the persistent issues faced by consumers in the telecommunications sector, particularly regarding the cumbersome processes involved in mobile number portability and service dissatisfaction, despite regulatory efforts aimed at improving consumer experience [1][2][3]. Group 1: Telecommunications Industry Issues - Consumers frequently encounter "soft nails" when attempting to complete tasks at telecom service centers, leading to frustration and additional costs if deadlines are missed [1] - The process of mobile number portability is complicated by various requirements, such as the need for all cardholders to be present, which creates barriers for users [1] - Despite the implementation of regulations by the Ministry of Industry and Information Technology to facilitate number portability, hidden obstacles remain, as telecom operators are reluctant to lose customers and associated profits [1] Group 2: Consumer Complaints and Service Quality - Complaints about poor network signals often go unresolved for extended periods, indicating a lack of responsiveness from telecom companies [2] - The article draws parallels between telecom service issues and the challenges faced with property management companies, where high fees and low-quality service lead to consumer dissatisfaction [2] - The voting system for selecting property management often disadvantages residents, making it difficult to change unsatisfactory services, similar to the challenges faced in the telecom sector [2] Group 3: Regulatory and Improvement Recommendations - There is a call for stronger regulatory oversight to ensure that telecom companies do not exploit public resources and that they improve service quality, including network stability and customer service efficiency [3] - Recommendations include offering personalized service packages to enhance user experience and loyalty, as well as ensuring that regulatory policies are effectively enforced [3] - The article emphasizes the need for clearer processes in service provision to make it easier for consumers to navigate issues such as service cancellations and upgrades [3]

Core Insights - China Mobile reported operating revenue of 543.8 billion yuan for the first half of 2025, with communication service revenue reaching 467 billion yuan, a year-on-year increase of 0.7% [2] - The chairman of China Mobile, Yang Jie, highlighted that the traditional communication demand is nearing saturation and the demographic dividend is gradually diminishing, leading to a complex situation in the communication industry [2] - The implementation of the number portability policy, originally intended to enhance market competition and service quality, has deviated from its initial purpose and has evolved into a means of malicious competition [2] Industry Overview - The Ministry of Industry and Information Technology reported that the growth rate of the communication industry in the first half of this year was only 1%, significantly lower than GDP growth, contrasting sharply with previous years' rapid growth [3] - Malicious competition is consuming the development momentum of the industry, resulting in a state of stagnation in growth for the communication sector [3] - The original intention of the number portability policy was to promote healthy development in the communication industry and improve overall service quality; however, operators are urged to return to the policy's original goals and focus on enhancing their core competitiveness [3]

Core Insights - The traditional communication demand is nearing saturation, with a declining population dividend and a mismatch between the number of mobile phone users (1.8 billion) and the population (1.4 billion) [1] - The market is experiencing intensified competition, with the proliferation of low-cost data cards and non-compliant practices in number portability [3] Group 1: Industry Trends - Traditional communication services such as voice and SMS are experiencing negative growth, while data traffic is growing steadily [1] - New information services, including AI, are still in the cultivation phase and are not expected to generate significant revenue in the near term [1] Group 2: Market Competition - The introduction of number portability aimed to enhance service quality and provide consumer choice but has devolved into a tool for unhealthy competition [3] - The original intent of number portability was to promote fair competition and reduce user switching costs, but current practices have strayed from this goal [3]