Core Viewpoint - The article highlights the persistent issues faced by consumers in the telecommunications sector, particularly regarding the cumbersome processes involved in mobile number portability and service dissatisfaction, despite regulatory efforts aimed at improving consumer experience [1][2][3]. Group 1: Telecommunications Industry Issues - Consumers frequently encounter "soft nails" when attempting to complete tasks at telecom service centers, leading to frustration and additional costs if deadlines are missed [1] - The process of mobile number portability is complicated by various requirements, such as the need for all cardholders to be present, which creates barriers for users [1] - Despite the implementation of regulations by the Ministry of Industry and Information Technology to facilitate number portability, hidden obstacles remain, as telecom operators are reluctant to lose customers and associated profits [1] Group 2: Consumer Complaints and Service Quality - Complaints about poor network signals often go unresolved for extended periods, indicating a lack of responsiveness from telecom companies [2] - The article draws parallels between telecom service issues and the challenges faced with property management companies, where high fees and low-quality service lead to consumer dissatisfaction [2] - The voting system for selecting property management often disadvantages residents, making it difficult to change unsatisfactory services, similar to the challenges faced in the telecom sector [2] Group 3: Regulatory and Improvement Recommendations - There is a call for stronger regulatory oversight to ensure that telecom companies do not exploit public resources and that they improve service quality, including network stability and customer service efficiency [3] - Recommendations include offering personalized service packages to enhance user experience and loyalty, as well as ensuring that regulatory policies are effectively enforced [3] - The article emphasizes the need for clearer processes in service provision to make it easier for consumers to navigate issues such as service cancellations and upgrades [3]

Core Insights - China Mobile reported operating revenue of 543.8 billion yuan for the first half of 2025, with communication service revenue reaching 467 billion yuan, a year-on-year increase of 0.7% [2] - The chairman of China Mobile, Yang Jie, highlighted that the traditional communication demand is nearing saturation and the demographic dividend is gradually diminishing, leading to a complex situation in the communication industry [2] - The implementation of the number portability policy, originally intended to enhance market competition and service quality, has deviated from its initial purpose and has evolved into a means of malicious competition [2] Industry Overview - The Ministry of Industry and Information Technology reported that the growth rate of the communication industry in the first half of this year was only 1%, significantly lower than GDP growth, contrasting sharply with previous years' rapid growth [3] - Malicious competition is consuming the development momentum of the industry, resulting in a state of stagnation in growth for the communication sector [3] - The original intention of the number portability policy was to promote healthy development in the communication industry and improve overall service quality; however, operators are urged to return to the policy's original goals and focus on enhancing their core competitiveness [3]

据了解，携号转网服务于2019年11月10日在全国范围开启试运行，11月27日正式启动，全国携号转网系统上线运行。其初衷是促进电信市场公 平、有效竞争，减少用户转网成本，节约号码资源，促使运营商提升服务水平。但如今在市场竞争压力下，却偏离了原本的轨道，亟待相关部门 重视并规范，以保障消费者权益和市场的健康发展。 近日，中国移动董事长杨杰在2025年中期业绩说明会上表示，当前传统通信需求趋于饱和，人口红利消退，14亿人口对应18亿移动电话用户，话 音、短信负增长，流量平稳增长，新型信息服务如AI尚在培育期，距离产生收入还需时日。 杨杰指出，市场竞争加剧，网上充斥着大量大流量数据卡、低价数据卡。他强调，携号转网本是为了改善服务、赋予客户选择权，如今却沦为恶 性竞争的手段，不合规、不正当竞争频繁出现在携号转网过程中。 ...