门店助手(Store Companion)
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AI正重塑美国人购物方式,零售巨头高管谈应变之道
财富FORTUNE· 2025-12-01 13:12
Core Insights - Target is experiencing a significant transformation in retail, integrating AI technologies like ChatGPT to enhance customer shopping experiences as the holiday season approaches, with expectations of U.S. consumer spending exceeding $1 trillion for the first time [1][2] Group 1: AI Integration and Customer Experience - Target's Chief Information and Product Officer, Prat Vemana, recently utilized ChatGPT to purchase pajamas, showcasing the evolving shopping habits of consumers who are now embracing AI as a new shopping method [1] - The company aims to present personalized recommendations through ChatGPT to its 800 million active users weekly, alongside launching an AI-driven gift finder tool on its website and app [1] - Vemana emphasizes the importance of being present in customers' minds when they think of Target, indicating a strategic focus on enhancing brand visibility through AI [1][2] Group 2: Digital Sales Performance - Despite ongoing sales challenges, Target has reported that digital sales remain a bright spot, with comparable digital sales beginning to recover and showing a 2.4% increase in the most recent quarter [2][4] - Vemana's directive from CEO Brian Cornell was to find ways to turn around same-store sales, highlighting the company's focus on improving sales performance [2] Group 3: Internal AI Applications and Employee Training - Target has implemented ChatGPT Enterprise for approximately 18,000 employees, facilitating tasks such as querying, uploading spreadsheets, and summarizing content, with 92% employee satisfaction reported from recent training sessions [4] - The introduction of a generative AI chatbot named "Store Companion" aims to assist in-store operations and enhance customer service by answering queries [4][5] Group 4: Future Investments and Technology Focus - Target plans to invest an additional $1 billion in capital expenditures for the next fiscal year, bringing total planned expenditures for new store openings, renovations, and technology upgrades to around $5 billion [6] - The focus of these investments will be on supporting sales, supply chain, and store operations, with Vemana indicating that more details on spending priorities will be shared in March 2026 [6][7]