Core Viewpoint - The Northwest Civil Aviation sector has successfully upgraded its first-time passenger services through innovative products and community engagement, enhancing the travel experience for more passengers [5] Group 1: First-Time Passenger Services - Various airlines and airports in Northwest China have developed targeted first-time passenger service products, focusing on different scenarios to improve service quality [1][2] - Activities such as "first-time service into communities and campuses" have been organized to educate the public about air travel, addressing common concerns like flight delays and safety [1] - Specific initiatives include the distribution of special tickets and cash vouchers to students and first-time travelers, with Qinghai Airport issuing 4,000 tickets to local attractions since September 20 [1] Group 2: Safety and Guidance Enhancements - Longan Airlines has created a comprehensive guide video for first-time travelers at Xi'an Airport, incorporating safety tips and optimizing boarding pass designs for better clarity [2] - Xi'an Airport has improved its reception services for first-time passengers, providing dedicated promotional materials and commercial discounts across over 60 shops [2] - A "special guarantee" system has been implemented to ensure personalized service for first-time travelers, allowing for traceable support throughout their journey [2] Group 3: Military and Holiday Services - Lanzhou Airport has integrated first-time services with military support, offering a streamlined booking and service process for military personnel and their families [3] - The airport has collaborated with rail services to provide discounted travel options for first-time passengers during the holiday season [3] - Special themed activities have been organized during the holidays to cater to diverse travel needs, including dedicated counters and services for vulnerable groups [3] Group 4: Travel and Tourism Integration - Hanzhong Airport has launched a new version of its first-time service product, integrating local tourism resources to enhance the travel experience [4] - Collaborations with online travel agencies have resulted in exclusive ticket offers and discounts for first-time passengers at various airports [4] - Initiatives like the "government-bank assistance" program have been introduced to encourage local residents to travel by air, including ticket discounts and marketing efforts [4] Group 5: Overall Impact and Recognition - Since the launch of the "scenario-led" first-time service upgrade in July, over 24,346 first-time passengers have been supported, gaining recognition from local governments and communities [5]