Core Viewpoint - The development of first-time passenger services in Gansu's airports has significantly enhanced the overall quality of civil aviation services, contributing to the growth of the aviation market in the region [4]. Group 1: First-Time Passenger Services - Gansu Province's nine airports served 8,136 first-time passengers from January to October 2025, receiving 20 banners and 133 letters of appreciation, highlighting the positive impact of first-time passenger services [1]. - The integration of first-time passenger services with air-rail intermodal transport and convenient transfers is being emphasized, with initiatives like "first-time intermodal" and "first-time transfer" services being developed [2]. - Various airports are launching specialized services for first-time passengers, including unique offerings for unaccompanied minors and elderly travelers, ensuring a warm and personalized experience [3]. Group 2: Service Enhancements and Statistics - Gansu airports are improving service appointment channels, allowing first-time passengers to book services via hotlines and on-site counters, enhancing the overall travel experience [4]. - From January to September 2025, Gansu's civil aviation completed a passenger throughput of 17.21 million, marking a year-on-year increase of 5.83% [4]. - As of October 19, 2025, Lanzhou Airport achieved a passenger throughput of 15.01 million, surpassing the 15 million mark 17 days earlier than the previous year [4].

Core Viewpoint - The new service initiative "First Flight Care" by Xinhai Hang Chang'an Airlines has successfully enhanced the travel experience for first-time flyers, leading to over 156,000 passengers served in just over four years, thereby boosting the civil aviation market's consumption vitality [1][7]. Group 1: Service Enhancement for First-Time Flyers - Xinhai Hang Chang'an Airlines has implemented a "First Flight Care" program that categorizes first-time travelers into specific groups such as unaccompanied, international, and students, providing tailored support to enhance their travel experience [2][6]. - The airline has developed a comprehensive service process that includes assistance from ticket purchase to boarding, significantly reducing anxiety for first-time flyers [2][6]. - The introduction of personalized gifts, such as hand-drawn postcards for first-time travelers, aims to create memorable experiences and enhance customer satisfaction [3]. Group 2: Expansion of Service Offerings - The airline has launched additional services like "Late Arrival Care," "Unaccompanied Care," and "Transfer Care," which aim to improve service quality and operational efficiency for various passenger needs [4][5]. - The "Unaccompanied Care" service provides wheelchair assistance for elderly passengers and activities for children to ease their waiting time at the airport [5]. Group 3: Safety and Risk Management - Xinhai Hang Chang'an Airlines emphasizes the integration of safety management with customer service, particularly for first-time flyers who may lack experience and awareness of safety protocols [6]. - The airline actively engages in community outreach to educate the public about aviation safety and the services available for first-time travelers [6]. Group 4: Economic Impact and Future Directions - The airline's "First Flight Care" initiative has proven economically beneficial, contributing to revenue growth and attracting new customers through various promotional offers [7]. - Looking ahead, Xinhai Hang Chang'an Airlines aims to continuously innovate its services to meet the evolving demands of the aviation market and enhance its social responsibility [8].

Core Viewpoint - Tianjin Airlines has launched an international first-time passenger service on the Xi'an to London route, enhancing travel support for first-time international travelers and meeting the growing demand for international air travel [1][4]. Group 1: Ground Services - Tianjin Airlines has established a dedicated counter for first-time international passengers at Xi'an Xianyang International Airport, creating a comprehensive service network covering the entire travel process [2]. - Professional service staff provide one-on-one guidance to first-time travelers, addressing common concerns regarding travel processes and documentation [2]. - Collaboration with inspection units helps streamline customs procedures, reducing wait times and alleviating anxiety for first-time travelers [2]. Group 2: In-Flight Services - The cabin crew applies domestic first-time service experiences to international flights, focusing on the needs of first-time passengers [3]. - Passengers receive detailed instructions on using in-flight facilities and are reminded of safety precautions during critical flight phases [3]. - Continuous attention is given to first-time travelers' needs, ensuring a comfortable flying experience through timely service [3]. Group 3: Route Impact - The Xi'an to London route operates two round trips weekly, facilitating personnel exchanges and trade between Shaanxi and the UK [4]. - From January to September 2025, the route has transported 28,700 passengers, marking a 4% year-on-year increase, indicating significant operational success [4]. - The introduction of the first-time passenger service is expected to enhance service quality and attract more travelers, promoting economic development and cultural exchange between Shaanxi and the UK [4]. Group 4: Future Developments - Tianjin Airlines plans to continuously optimize its international first-time passenger service system, exploring new service models that integrate air travel with tourism and trade [5]. - The airline aims to leverage its route network to enhance service quality and facilitate more efficient cultural and economic exchanges between China and foreign countries [5].

Core Insights - The article highlights the significant increase in passenger traffic at Guyuan Airport, particularly focusing on the first-time flyers' service enhancements that have led to a 600% year-on-year increase in first-time passengers during the peak season from July to September [1][2] - The airport has successfully completed a total passenger throughput of 97,700 in the first nine months of the year, reflecting an 18.4% year-on-year growth [1][2] Group 1 - Guyuan Airport has implemented a "scene-led" approach to upgrade first-time passenger services, resulting in a substantial rise in the willingness of local residents to travel by air [1] - The airport has actively participated in establishing industry standards for first-time passenger services, ensuring that service quality is integrated into operational manuals and training programs [2] - Collaborative efforts with China Civil Aviation University and local communities have led to the creation of a "Rural Revitalization Civil Aviation Service Station," providing comprehensive support for first-time flyers [2] Group 2 - The airport has enhanced coordination with Yinchuan Airport to create an information-sharing platform, ensuring a seamless experience for first-time travelers arriving via Yinchuan [2] - Development of "first-time travel products" that combine air travel with tourism has been accelerated, offering discounts on scenic tickets and ground transportation, which has received positive feedback from various stakeholders [2] - Guyuan Airport aims to continue improving public services and tapping into the aviation market potential to meet the growing travel demands of the local population, contributing to the high-quality development of civil aviation in Ningxia [2]

Group 1 - The core idea of the article is that Tianjin Airlines is enhancing its international first-time passenger services on the Xi'an-London route to better meet the travel needs of passengers [1][2] - Tianjin Airlines, in collaboration with Xi'an Airport, provides various services for first-time international travelers, including guidance on departure and arrival processes, document assistance, and dedicated security channels [1] - The airline is leveraging its experience from domestic first-time passenger services to ensure that cabin crew pay special attention to first-time international travelers, offering safety briefings and assistance throughout the flight [1] Group 2 - The Xi'an-London route operates two round trips weekly, serving as an important air corridor connecting Shaanxi with Europe [2] - From January to September 2025, the route transported 28,700 passengers, marking a 4% year-on-year increase, which positively impacts Shaanxi's outward economic development and enhances trade and personnel exchanges with Europe [2]

Core Viewpoint - The Northwest Civil Aviation sector has successfully upgraded its first-time passenger services through innovative products and community engagement, enhancing the travel experience for more passengers [5] Group 1: First-Time Passenger Services - Various airlines and airports in Northwest China have developed targeted first-time passenger service products, focusing on different scenarios to improve service quality [1][2] - Activities such as "first-time service into communities and campuses" have been organized to educate the public about air travel, addressing common concerns like flight delays and safety [1] - Specific initiatives include the distribution of special tickets and cash vouchers to students and first-time travelers, with Qinghai Airport issuing 4,000 tickets to local attractions since September 20 [1] Group 2: Safety and Guidance Enhancements - Longan Airlines has created a comprehensive guide video for first-time travelers at Xi'an Airport, incorporating safety tips and optimizing boarding pass designs for better clarity [2] - Xi'an Airport has improved its reception services for first-time passengers, providing dedicated promotional materials and commercial discounts across over 60 shops [2] - A "special guarantee" system has been implemented to ensure personalized service for first-time travelers, allowing for traceable support throughout their journey [2] Group 3: Military and Holiday Services - Lanzhou Airport has integrated first-time services with military support, offering a streamlined booking and service process for military personnel and their families [3] - The airport has collaborated with rail services to provide discounted travel options for first-time passengers during the holiday season [3] - Special themed activities have been organized during the holidays to cater to diverse travel needs, including dedicated counters and services for vulnerable groups [3] Group 4: Travel and Tourism Integration - Hanzhong Airport has launched a new version of its first-time service product, integrating local tourism resources to enhance the travel experience [4] - Collaborations with online travel agencies have resulted in exclusive ticket offers and discounts for first-time passengers at various airports [4] - Initiatives like the "government-bank assistance" program have been introduced to encourage local residents to travel by air, including ticket discounts and marketing efforts [4] Group 5: Overall Impact and Recognition - Since the launch of the "scenario-led" first-time service upgrade in July, over 24,346 first-time passengers have been supported, gaining recognition from local governments and communities [5]

Core Viewpoint - The Northwest Civil Aviation has successfully implemented the "first flight service" initiative over the past four years, significantly enhancing both social and economic benefits in the region [1][2][4]. Group 1: Service Implementation and Impact - Since the launch of the first flight service in September 2021, over 200,000 first-time passengers have been served across 24 airports in Northwest China, receiving more than 5,900 commendations from travelers [1]. - The estimated sales of exclusive tickets for first-time passengers by airlines have exceeded 500 million yuan, indicating a substantial economic impact [1]. - The overall reputation of civil aviation services in the Northwest has improved significantly, reflecting the success of the first flight service initiative [1]. Group 2: Brand Development and Recognition - The "first flight service" brand has gained prominence, with various airlines and airports developing a series of related service products, such as "Saintly Care" at Yan'an Airport and "Easy First Flight" at Hanzhong Airport, which have won multiple awards in national and industry service competitions [2]. - The "Flying Oriole" team at Ningxia Airport was recognized as a "National Worker Pioneer," showcasing the recognition of first flight service initiatives [2]. Group 3: Service Expansion and Community Engagement - The scope of first flight services has expanded to include assistance at parking lots, bus stations, and high-speed rail stations, ensuring comprehensive support for first-time travelers [3]. - Initiatives like the "Flying Out of the Mountains" program invite local schoolchildren to experience air travel, promoting aviation awareness and dreams among the youth [3]. - The service now includes first-time transfers, intermodal travel, and international flights, broadening the support for new travelers [3]. Group 4: Regulatory Framework and Future Outlook - The establishment of a comprehensive service guarantee system is underway, with guidelines and industry standards being developed to enhance first flight services [4]. - The civil aviation sector is committed to optimizing service supply and increasing the willingness of the public to travel by air, contributing to the growth of China's aviation population and boosting air travel consumption [4]. - As China progresses towards its second centenary goal, the Northwest Civil Aviation aims to continue improving first flight services, ensuring a warm and smooth experience for new travelers [4].

Core Viewpoint - The development of first-time flight services at regional airports in Northwest China is significantly contributing to local economic and social development, enhancing service quality, and meeting the travel needs of the population [1][2][3] Group 1: First-Time Flight Services - Since the launch of first-time flight services in 2021, 20 regional airports in Shaanxi, Gansu, Ningxia, and Qinghai have served 121,637 first-time passengers [1] - The initiative aims to alleviate anxiety for first-time flyers by providing tailored services for different demographics, including seniors, students, and children [1] - The first-time flight services have garnered attention from local governments and media, becoming a vital link between civil aviation and local economic development [2] Group 2: Community Engagement and Activities - Various airlines and airports have engaged in community activities, such as Spring Airlines' "Fly Out of the Mountains to See Shanghai" program, which provided free flights to 30 individuals from Ankang City [2] - Huaxia Airlines has integrated first-time flight services with the "dry branch connection, full network integration" initiative, enhancing the overall travel experience [2] - Qinghai's regional airports have collaborated with local tourism entities to create enjoyable travel experiences for first-time flyers, ensuring memorable journeys [2] Group 3: Promotion and Outreach - In 2023, regional airports in Northwest China have actively promoted first-time flight services by engaging with local communities through educational initiatives and distributing guides [3] - The outreach efforts have successfully attracted a significant number of individuals interested in air travel, contributing to local consumption and improving living standards [3] - During the summer travel season in 2025, regional airports are expected to serve over 15,000 first-time passengers, showcasing the impact of these initiatives on local economies [3]

Core Insights - The demand for air travel in the Northwest aviation market is expected to be strong during the summer transportation period of 2025, with many first-time flyers taking to the skies [1][2] - A total of 24 airports in Shaanxi, Gansu, Ningxia, and Qinghai served 24,200 first-time passengers from July to August, marking a new high since the start of the 14th Five-Year Plan [1] - The Northwest Civil Aviation Administration has launched an upgraded "scene-led" first-time service initiative, focusing on ten specific service scenarios to enhance the experience for first-time flyers [1] Service Enhancements - Various airlines and airports are enriching the supply of first-time service products, with Spring Airlines introducing "Silk Road Journey" and "Touring Qinggan" products [2] - China Southern Airlines' Xi'an branch has launched the "Chang'an Wing·Friendly Journey" international first-time service product [2] - Airports like Xining and Yulin are collaborating with OTA platforms to offer "Air + Tourism Service Packages" and "Electronic Service Cards for Transfer Passengers" [2] Market Potential - The initiatives have effectively tapped into the aviation market potential, boosting air travel consumption and catering to the diverse needs of travelers, including first-time flyers [2]

Core Viewpoint - The civil aviation industry is facing increasing competition from high-speed rail, particularly in routes extending beyond 800 kilometers, prompting a strategic focus on enhancing service quality to attract first-time flyers [1][2][3]. Group 1: Impact of High-Speed Rail - High-speed rail has expanded its competitive influence on air travel, affecting routes over 1000 kilometers, particularly in the northwest region of China [1]. - Major air routes such as Xi'an to Lanzhou, Yinchuan, Xining, and Chengdu have seen significant declines in daily flight numbers and passenger volumes due to high-speed rail competition [1]. Group 2: First-Time Passenger Services - The civil aviation sector is implementing "first-time passenger services" to tap into the market potential of nearly 1 billion people who have never flown [1][2]. - Airports in provinces like Shaanxi, Gansu, Ningxia, and Qinghai have established "first-time passenger service stations" to facilitate service reservations and provide assistance [2]. - The service includes comprehensive support throughout the travel process, addressing common anxieties of first-time flyers with clear guidance and assistance [2]. Group 3: Targeting Remote Areas - The civil aviation industry is focusing on remote and long-distance routes as key areas for market expansion, particularly in regions where ground transportation is limited [3]. - Initiatives include outreach programs in rural communities and schools to promote air travel knowledge and first-time passenger products [3]. Group 4: International Market Strategies - The international aviation market is a critical area for differentiated competition against high-speed rail, with efforts to enhance international first-time passenger services [4]. - Airlines like China Eastern Airlines are optimizing service processes for international first-time travelers, including providing essential travel information and personalized assistance [4]. Group 5: Regulatory Support and Standards - The Civil Aviation Administration of China is strengthening the framework for first-time passenger services through guidelines and standardization efforts [5][6]. - Since 2021, over 30 million people have flown for the first time annually, with significant participation in first-time passenger service programs across 24 airports in the northwest region [6]. - In 2024, major airlines in the northwest sold 291,200 specialized tickets for first-time passengers, generating approximately 186.33 million yuan in revenue [6].