Core Viewpoint - The development of first-time passenger services in Gansu's airports has significantly enhanced the overall quality of civil aviation services, contributing to the growth of the aviation market in the region [4]. Group 1: First-Time Passenger Services - Gansu Province's nine airports served 8,136 first-time passengers from January to October 2025, receiving 20 banners and 133 letters of appreciation, highlighting the positive impact of first-time passenger services [1]. - The integration of first-time passenger services with air-rail intermodal transport and convenient transfers is being emphasized, with initiatives like "first-time intermodal" and "first-time transfer" services being developed [2]. - Various airports are launching specialized services for first-time passengers, including unique offerings for unaccompanied minors and elderly travelers, ensuring a warm and personalized experience [3]. Group 2: Service Enhancements and Statistics - Gansu airports are improving service appointment channels, allowing first-time passengers to book services via hotlines and on-site counters, enhancing the overall travel experience [4]. - From January to September 2025, Gansu's civil aviation completed a passenger throughput of 17.21 million, marking a year-on-year increase of 5.83% [4]. - As of October 19, 2025, Lanzhou Airport achieved a passenger throughput of 15.01 million, surpassing the 15 million mark 17 days earlier than the previous year [4].

Core Viewpoint - The new service initiative "First Flight Care" by Xinhai Hang Chang'an Airlines has successfully enhanced the travel experience for first-time flyers, leading to over 156,000 passengers served in just over four years, thereby boosting the civil aviation market's consumption vitality [1][7]. Group 1: Service Enhancement for First-Time Flyers - Xinhai Hang Chang'an Airlines has implemented a "First Flight Care" program that categorizes first-time travelers into specific groups such as unaccompanied, international, and students, providing tailored support to enhance their travel experience [2][6]. - The airline has developed a comprehensive service process that includes assistance from ticket purchase to boarding, significantly reducing anxiety for first-time flyers [2][6]. - The introduction of personalized gifts, such as hand-drawn postcards for first-time travelers, aims to create memorable experiences and enhance customer satisfaction [3]. Group 2: Expansion of Service Offerings - The airline has launched additional services like "Late Arrival Care," "Unaccompanied Care," and "Transfer Care," which aim to improve service quality and operational efficiency for various passenger needs [4][5]. - The "Unaccompanied Care" service provides wheelchair assistance for elderly passengers and activities for children to ease their waiting time at the airport [5]. Group 3: Safety and Risk Management - Xinhai Hang Chang'an Airlines emphasizes the integration of safety management with customer service, particularly for first-time flyers who may lack experience and awareness of safety protocols [6]. - The airline actively engages in community outreach to educate the public about aviation safety and the services available for first-time travelers [6]. Group 4: Economic Impact and Future Directions - The airline's "First Flight Care" initiative has proven economically beneficial, contributing to revenue growth and attracting new customers through various promotional offers [7]. - Looking ahead, Xinhai Hang Chang'an Airlines aims to continuously innovate its services to meet the evolving demands of the aviation market and enhance its social responsibility [8].

Core Viewpoint - Tianjin Airlines has launched an international first-time passenger service on the Xi'an to London route, enhancing travel support for first-time international travelers and meeting the growing demand for international air travel [1][4]. Group 1: Ground Services - Tianjin Airlines has established a dedicated counter for first-time international passengers at Xi'an Xianyang International Airport, creating a comprehensive service network covering the entire travel process [2]. - Professional service staff provide one-on-one guidance to first-time travelers, addressing common concerns regarding travel processes and documentation [2]. - Collaboration with inspection units helps streamline customs procedures, reducing wait times and alleviating anxiety for first-time travelers [2]. Group 2: In-Flight Services - The cabin crew applies domestic first-time service experiences to international flights, focusing on the needs of first-time passengers [3]. - Passengers receive detailed instructions on using in-flight facilities and are reminded of safety precautions during critical flight phases [3]. - Continuous attention is given to first-time travelers' needs, ensuring a comfortable flying experience through timely service [3]. Group 3: Route Impact - The Xi'an to London route operates two round trips weekly, facilitating personnel exchanges and trade between Shaanxi and the UK [4]. - From January to September 2025, the route has transported 28,700 passengers, marking a 4% year-on-year increase, indicating significant operational success [4]. - The introduction of the first-time passenger service is expected to enhance service quality and attract more travelers, promoting economic development and cultural exchange between Shaanxi and the UK [4]. Group 4: Future Developments - Tianjin Airlines plans to continuously optimize its international first-time passenger service system, exploring new service models that integrate air travel with tourism and trade [5]. - The airline aims to leverage its route network to enhance service quality and facilitate more efficient cultural and economic exchanges between China and foreign countries [5].

Core Insights - The article highlights the significant increase in passenger traffic at Guyuan Airport, particularly focusing on the first-time flyers' service enhancements that have led to a 600% year-on-year increase in first-time passengers during the peak season from July to September [1][2] - The airport has successfully completed a total passenger throughput of 97,700 in the first nine months of the year, reflecting an 18.4% year-on-year growth [1][2] Group 1 - Guyuan Airport has implemented a "scene-led" approach to upgrade first-time passenger services, resulting in a substantial rise in the willingness of local residents to travel by air [1] - The airport has actively participated in establishing industry standards for first-time passenger services, ensuring that service quality is integrated into operational manuals and training programs [2] - Collaborative efforts with China Civil Aviation University and local communities have led to the creation of a "Rural Revitalization Civil Aviation Service Station," providing comprehensive support for first-time flyers [2] Group 2 - The airport has enhanced coordination with Yinchuan Airport to create an information-sharing platform, ensuring a seamless experience for first-time travelers arriving via Yinchuan [2] - Development of "first-time travel products" that combine air travel with tourism has been accelerated, offering discounts on scenic tickets and ground transportation, which has received positive feedback from various stakeholders [2] - Guyuan Airport aims to continue improving public services and tapping into the aviation market potential to meet the growing travel demands of the local population, contributing to the high-quality development of civil aviation in Ningxia [2]

据了解，天津航空西安—伦敦航线每周五、周日各执行一个往返班次，是陕西联通欧洲的重要空中通 道。2025年1-9月，该航线已运输旅客2.87万人次，同比增长4%，对促进陕西外向型经济发展，加强陕 西与欧洲地区的经贸交流、人员往来具有积极作用。（编辑：张彤 校对：张薇 审核：程凌） 天津航空同西安机场联合，在国际出行引导区、国际首乘柜台为首次出国的旅客提供机场出发和到达流 程介绍、证照咨询、一对一单据填写指导、目的地安全提示和专属安检通道等服务，与联检单位配合为 首次乘坐西安—伦敦航班的旅客提供通关协助。天津航空推广国内航班首乘服务成熟经验，旅客登上飞 机后，乘务人员在客舱对首乘旅客给予重点关注，介绍机上设施设备的位置及使用方法，在起飞、飞行 及下降阶段提示旅客安全注意事项，并随时了解首乘旅客的其他需求，适时提供帮助。为吸引更多旅客 乘机出国旅行，天津航空还加大对英国乃至欧洲著名旅游景点的推介力度，探索打造"首飞+旅游"航空 服务产品，提升群众乘机旅行意愿，让第一次乘坐国际航班走出国门的旅客感受国际旅程的美好。 《中国民航报》、中国民航网 记者张彤 通讯员李明科 报道：为响应民航西北地区管理局"场景引领"首 乘服 ...

开展首乘服务进社区、进校园活动，近距离为群众答疑解惑。在西北管理局指导帮助下，四川航空陕西 分公司组织赴西安铭城社区开展首乘服务"进社区"活动，面对面为群众普及航空知识，重点向群众介绍 了航班延误、颠簸、安全注意事项及购票、选座、托运行李、安检、登机等乘机常识。社区群众围绕关 心问题踊跃提问，工作人员逐一耐心解答。深航西安分公司组织员工赴西安交通大学兴庆校区，为师生 送上包含多重权益的"陕西高校学生专项候补""首次乘机身份认证与商旅权益认证"首乘专属产品。青海 机场公司联合各航司赴青海师范大学，向师生推介特价机票，发放机票现金券、新客机票直减券、文创 礼品等。自9月20日起，青海机场公司累计已向包括首乘在内的旅客发放青海省内4大景区门票0.4万 张。 优化安全提示与标识，让旅客首次飞行"全程无忧"。长安航空结合西安机场T3航站楼乘机路线拍摄全流 程引导视频，并融入充电宝、"三超"行李等安全提示，推出原创手绘首乘中转明信片，优化登机牌版面 设置，突出字体与色彩，方便首乘旅客了解登机时间、座位号及登机口等重点信息。西安机场完善三座 航站楼首乘服务接待站功能，配置首乘服务宣传册，结合机场人文特色设计并使用首乘服务新 ...

Core Viewpoint - The Northwest Civil Aviation has successfully implemented the "first flight service" initiative over the past four years, significantly enhancing both social and economic benefits in the region [1][2][4]. Group 1: Service Implementation and Impact - Since the launch of the first flight service in September 2021, over 200,000 first-time passengers have been served across 24 airports in Northwest China, receiving more than 5,900 commendations from travelers [1]. - The estimated sales of exclusive tickets for first-time passengers by airlines have exceeded 500 million yuan, indicating a substantial economic impact [1]. - The overall reputation of civil aviation services in the Northwest has improved significantly, reflecting the success of the first flight service initiative [1]. Group 2: Brand Development and Recognition - The "first flight service" brand has gained prominence, with various airlines and airports developing a series of related service products, such as "Saintly Care" at Yan'an Airport and "Easy First Flight" at Hanzhong Airport, which have won multiple awards in national and industry service competitions [2]. - The "Flying Oriole" team at Ningxia Airport was recognized as a "National Worker Pioneer," showcasing the recognition of first flight service initiatives [2]. Group 3: Service Expansion and Community Engagement - The scope of first flight services has expanded to include assistance at parking lots, bus stations, and high-speed rail stations, ensuring comprehensive support for first-time travelers [3]. - Initiatives like the "Flying Out of the Mountains" program invite local schoolchildren to experience air travel, promoting aviation awareness and dreams among the youth [3]. - The service now includes first-time transfers, intermodal travel, and international flights, broadening the support for new travelers [3]. Group 4: Regulatory Framework and Future Outlook - The establishment of a comprehensive service guarantee system is underway, with guidelines and industry standards being developed to enhance first flight services [4]. - The civil aviation sector is committed to optimizing service supply and increasing the willingness of the public to travel by air, contributing to the growth of China's aviation population and boosting air travel consumption [4]. - As China progresses towards its second centenary goal, the Northwest Civil Aviation aims to continue improving first flight services, ensuring a warm and smooth experience for new travelers [4].

Core Viewpoint - The development of first-time flight services at regional airports in Northwest China is significantly contributing to local economic and social development, enhancing service quality, and meeting the travel needs of the population [1][2][3] Group 1: First-Time Flight Services - Since the launch of first-time flight services in 2021, 20 regional airports in Shaanxi, Gansu, Ningxia, and Qinghai have served 121,637 first-time passengers [1] - The initiative aims to alleviate anxiety for first-time flyers by providing tailored services for different demographics, including seniors, students, and children [1] - The first-time flight services have garnered attention from local governments and media, becoming a vital link between civil aviation and local economic development [2] Group 2: Community Engagement and Activities - Various airlines and airports have engaged in community activities, such as Spring Airlines' "Fly Out of the Mountains to See Shanghai" program, which provided free flights to 30 individuals from Ankang City [2] - Huaxia Airlines has integrated first-time flight services with the "dry branch connection, full network integration" initiative, enhancing the overall travel experience [2] - Qinghai's regional airports have collaborated with local tourism entities to create enjoyable travel experiences for first-time flyers, ensuring memorable journeys [2] Group 3: Promotion and Outreach - In 2023, regional airports in Northwest China have actively promoted first-time flight services by engaging with local communities through educational initiatives and distributing guides [3] - The outreach efforts have successfully attracted a significant number of individuals interested in air travel, contributing to local consumption and improving living standards [3] - During the summer travel season in 2025, regional airports are expected to serve over 15,000 first-time passengers, showcasing the impact of these initiatives on local economies [3]

Core Insights - The demand for air travel in the Northwest aviation market is expected to be strong during the summer transportation period of 2025, with many first-time flyers taking to the skies [1][2] - A total of 24 airports in Shaanxi, Gansu, Ningxia, and Qinghai served 24,200 first-time passengers from July to August, marking a new high since the start of the 14th Five-Year Plan [1] - The Northwest Civil Aviation Administration has launched an upgraded "scene-led" first-time service initiative, focusing on ten specific service scenarios to enhance the experience for first-time flyers [1] Service Enhancements - Various airlines and airports are enriching the supply of first-time service products, with Spring Airlines introducing "Silk Road Journey" and "Touring Qinggan" products [2] - China Southern Airlines' Xi'an branch has launched the "Chang'an Wing·Friendly Journey" international first-time service product [2] - Airports like Xining and Yulin are collaborating with OTA platforms to offer "Air + Tourism Service Packages" and "Electronic Service Cards for Transfer Passengers" [2] Market Potential - The initiatives have effectively tapped into the aviation market potential, boosting air travel consumption and catering to the diverse needs of travelers, including first-time flyers [2]

Core Viewpoint - The civil aviation industry is facing increasing competition from high-speed rail, particularly in routes extending beyond 800 kilometers, prompting a strategic focus on enhancing service quality to attract first-time flyers [1][2][3]. Group 1: Impact of High-Speed Rail - High-speed rail has expanded its competitive influence on air travel, affecting routes over 1000 kilometers, particularly in the northwest region of China [1]. - Major air routes such as Xi'an to Lanzhou, Yinchuan, Xining, and Chengdu have seen significant declines in daily flight numbers and passenger volumes due to high-speed rail competition [1]. Group 2: First-Time Passenger Services - The civil aviation sector is implementing "first-time passenger services" to tap into the market potential of nearly 1 billion people who have never flown [1][2]. - Airports in provinces like Shaanxi, Gansu, Ningxia, and Qinghai have established "first-time passenger service stations" to facilitate service reservations and provide assistance [2]. - The service includes comprehensive support throughout the travel process, addressing common anxieties of first-time flyers with clear guidance and assistance [2]. Group 3: Targeting Remote Areas - The civil aviation industry is focusing on remote and long-distance routes as key areas for market expansion, particularly in regions where ground transportation is limited [3]. - Initiatives include outreach programs in rural communities and schools to promote air travel knowledge and first-time passenger products [3]. Group 4: International Market Strategies - The international aviation market is a critical area for differentiated competition against high-speed rail, with efforts to enhance international first-time passenger services [4]. - Airlines like China Eastern Airlines are optimizing service processes for international first-time travelers, including providing essential travel information and personalized assistance [4]. Group 5: Regulatory Support and Standards - The Civil Aviation Administration of China is strengthening the framework for first-time passenger services through guidelines and standardization efforts [5][6]. - Since 2021, over 30 million people have flown for the first time annually, with significant participation in first-time passenger service programs across 24 airports in the northwest region [6]. - In 2024, major airlines in the northwest sold 291,200 specialized tickets for first-time passengers, generating approximately 186.33 million yuan in revenue [6].