Core Viewpoint - Hangzhou Bank is leveraging digital technology to enhance financial services and drive sustainable development, focusing on five key areas for digital transformation in 2024 [1] Group 1: Business Development Empowered by Technology - The bank is enhancing its technology infrastructure to create value for business development, with a focus on artificial intelligence applications and a unified modeling platform [2] - A smart service system is being developed, improving transaction security with a 40% increase in accuracy for transaction monitoring and interception [2] - The bank is promoting a collaborative development of online and offline services, achieving a 30% improvement in risk model accuracy through integrated data [2] Group 2: Data-Driven Service Enhancement - The bank is strengthening its data governance by deploying 17 business systems and building various data platforms to enhance operational capabilities [3] - Continuous optimization of data mining platforms is underway, with the development of over 10 customer acquisition models [3] - A digital joint operation team has been established for customer profiling and potential opportunity identification [3] Group 3: Technology Support for Stable Operations - The bank is upgrading its information technology infrastructure to enhance operational safety, achieving a core system availability rate of over 99.99% [4] - Measures are in place to protect customer privacy and data security, with no incidents of data or privacy breaches reported in 2024 [4] Group 4: Innovation-Driven Efficiency Improvement - A product-centered technology support system has been established, focusing on cross-departmental collaboration and the formation of 30 specialized product teams [5] - Continuous training and capacity building for technology personnel are being implemented to enhance professional capabilities [5] Group 5: Ongoing Exploration of Technology Output - The bank has developed a product system comprising 28 systems across various categories, with initial success in external technology output [6] - Participation in major financial exhibitions showcases the bank's innovations in integrating digital technology with financial services [6] - In the previous year, the bank's digital transformation investment accounted for 4.25% of revenue, with a 100% implementation rate of intelligent outlets and a 7.53% share of financial technology talent [6]