Core Viewpoint - The article highlights the importance of customer service in traditional banking, showcasing a specific instance where a bank employee provided exceptional service to a customer handling small change, emphasizing the bank's commitment to customer needs despite the rise of digital payment methods [1] Group 1: Customer Service - A middle-aged customer hesitated to deposit a large amount of small change at a bank branch, reflecting concerns about inconveniencing the bank [1] - The bank's customer service manager proactively assisted the customer, demonstrating a commitment to service by taking 30 minutes to sort and count the cash accurately, totaling 8,586.5 yuan [1] - Other customers present praised the bank's attentive service, indicating a positive perception of the bank's approach to customer interactions [1] Group 2: Banking Industry Trends - The article notes a significant decrease in the volume of small change transactions due to the rise of mobile payments, yet the bank continues to prioritize all customer needs, regardless of transaction size [1] - The bank's approach exemplifies the "customer-centric" philosophy, which serves as a competitive advantage in the context of the financial industry's digital transformation [1] - The case serves as a benchmark for service standards within the banking industry, highlighting the value of human touch in customer service [1]