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“专业团队+数字员工”双加持 建行以综合金融服务赋能第八届进博会
Zhong Guo Jin Rong Xin Xi Wang· 2025-11-06 13:32
Core Viewpoint - China Construction Bank (CCB) is enhancing its global financial service capabilities during the China International Import Expo (CIIE), leveraging advanced technologies to provide comprehensive financial services to support the real economy and high-quality development [1][5]. Group 1: Service Innovations - CCB's Hongqiao Exhibition Branch is recognized as the "Most Beautiful Service Window" at the first CIIE, showcasing its commitment to innovative and efficient banking services [1]. - The branch offers a wide range of banking services, including both domestic and foreign currency transactions, ensuring that all customer financial needs are met efficiently [2]. - A new "self-service cash exchange machine" has been introduced to enhance customer experience by facilitating easy cash transactions [2]. Group 2: Professional Support Team - CCB has assembled a team of over 50 young employees with expertise in cross-border financial services to provide on-site support during the CIIE [2]. - This team is trained to assist exhibitors with financial policy explanations, product promotions, and various banking services, ensuring a seamless experience for participants [2]. Group 3: Digital Innovations - The introduction of the AI-powered humanoid robot GR2 at the branch aims to enhance customer interaction through intelligent Q&A and reception services [3]. - CCB is optimizing its service processes by integrating online and offline channels, improving customer service efficiency and experience [3]. Group 4: New Financial Products - CCB plans to launch a new comprehensive financial service product for enterprises engaged in cross-border trade and overseas investment during a special event on November 7 [4]. - The event will facilitate discussions on financial collaboration and opportunities for Chinese enterprises going global, highlighting the bank's commitment to supporting internationalization [4]. Group 5: Global Financial Service Center - CCB has established the "CCB Shanghai Global Financial Service Center" to serve as a hub for cross-border financial services, enhancing its global service network [5]. - The center aims to integrate domestic and international resources to provide tailored financial solutions for enterprises at different stages of development [5].