Core Insights - Beijing's Park Management Center is advancing smart park construction and digital tourism strategies, with the Summer Palace as a pilot project, launching the first AI digital human customer service in municipal parks, achieving over 340,000 consultations annually to provide warm and accessible services to visitors [1] Group 1: AI Digital Human Customer Service - The AI digital human customer service, named "Xiao Yi," provides personalized itineraries in under one second, utilizing voice recognition, lip-syncing, and voice synthesis technologies [2] - The Summer Palace's AI digital human system consists of three versions: a 3D digital human, a 2D digital human on the official WeChat account, and a text-based robot, collectively known as the "strongest brain," with over 100,000 words of professional content and 2,000 precise Q&A entries [2] - The system offers 24/7 consultation services covering ticketing, boat operations, and convenience information, emphasizing speed, accuracy, and stability in responses [2] Group 2: Development and Future Plans - The development of the smart customer service system began in 2020, evolving through various stages, with the current 3.0 phase featuring AI digital humans expected to enhance visitor experiences [3] - The AI digital human system supports bilingual interaction, seamlessly switching between Chinese and English, and covers the entire visitor experience from pre-visit planning to post-visit feedback analysis [3] - Future upgrades will focus on integrating advanced technologies like large models and robots into municipal parks, expanding the "AI + cultural tourism" applications beyond consultation services to include site explanations and heritage protection [4]