Core Points - Seven tourists were stranded for over half an hour on the "Jurassic Flight" ride at Universal Beijing Resort due to a technical malfunction, which has raised public concern [1][2] - The ride's control system detected a warning signal, triggering an automatic safety pause, and the ride was secured in a designated safe area while staff assisted in evacuating the guests [1][2] - Affected tourists expressed dissatisfaction with the park's handling of the situation, particularly regarding compensation, as they were only offered small toys instead of ticket refunds [1][2] Summary by Sections - **Incident Description** - Seven tourists were trapped on the "Jurassic Flight" ride during rain for over half an hour due to equipment failure [1] - Tourists reported feeling significant psychological and physical distress during the incident [1] - **Company Response** - Universal Beijing Resort stated that the ride's control system automatically paused operations upon detecting a warning signal, prioritizing safety [2] - The company expressed apologies for the inconvenience caused to the affected guests [2] - **Customer Reactions** - Tourists demanded refunds for their tickets but were informed by staff that this request could not be accommodated [1][2] - One tourist reported that the park's response felt dismissive, and they only received minor compensation in the form of toys [1]

Core Points - A visitor reported being stuck on the "Jurassic Flight" ride at Universal Beijing Resort for over half an hour due to equipment failure during rain [1] - The resort's guest services acknowledged the incident and expressed apologies, attributing the ride's stoppage to operational adjustments [1][2] - Affected visitors expressed dissatisfaction with the compensation offered, which included only small plush toys, and some sought refunds [2] Group 1 - The incident involved seven visitors being stranded at a height of five to six stories during rain, leading to significant distress [1] - Visitors reported that the rescue process was frightening, with the ride moving in an unstable manner [1] - One visitor filed a complaint with the local hotline, which indicated that the equipment failure was a common mechanical issue exacerbated by weather conditions [2] Group 2 - The resort's customer service stated that they were unaware of the specific details of the incident but emphasized that compensation would be based on what was provided on-site [2] - As of October 10, the "Jurassic Flight" ride had resumed operations [2]