Core Viewpoint - Ele.me is actively enhancing algorithm transparency and communication with delivery riders, focusing on optimizing delivery efficiency and rider rights protection through various initiatives [1][4]. Group 1: Algorithm Transparency and Optimization - Ele.me has publicly shared four key algorithms related to order dispatch, delivery pricing, delivery time estimation, and route planning, aiming to alleviate rider anxiety and improve operational efficiency [4]. - The company has established an expert committee for instant delivery algorithms and initiated monthly rider rights forums to gather feedback and improve algorithms [1][4]. - The current route planning algorithm has achieved a combined order route rate of 89%, indicating significant improvements in delivery efficiency [3]. Group 2: Rider Feedback and Concerns - Riders' top concerns include merchant cooking speed, accessibility to delivery locations, and route efficiency, which are critical for optimizing delivery processes [2]. - The company is addressing specific issues raised by riders, such as challenges with high-rise buildings and road closures, by continuously updating data and improving guidance systems [3][4]. Group 3: Expert Insights and Recommendations - Experts emphasize the importance of fairness, transparency, and trust in algorithm governance, highlighting the need for a feedback mechanism to address issues promptly [5][6]. - Recommendations include establishing a tiered feedback system for problem resolution and enhancing user expectation management to reduce misunderstandings with riders [5][6].

用AI改造外卖行业 作者 丨瀚星 外卖行业战火重燃迄今已逾百日，从美团京东的对垒，到饿了么挺进、行业变阵为"三国杀"，变数 横生，入局最晚者却提速最快。 饿了么联合淘宝闪购虽然姗姗来迟，却跑得更快。在不到一个月的时间内取得了超过4000万单的日 单量，成为外卖大战至今最引人瞩目的战报之一。 正在被悄然重塑的外卖市场格局背后，一个出人意料的重要角色开始被注意到，那就是AI。 这个能大幅提升外卖行业当下和未来效率的创新杠杆，正在成为这场争夺战的关键胜负手。 外卖的"含AI量"大幅提升 对外卖骑手来说，夏天一年之中最辛苦的几个月，不仅要在持续高温下奔波送餐，还要时常面对因 天气原因带来的设备问题。 饿了么骑手黄晓琴发现，每到天气炎热时，自己的智能手机就容易出现卡顿，原因是在配送路途中 长时间被暴晒而导致电池温度升高 夏天还会时常下雨 打湿手机屏幕 不仅操作不方便 还影响 长时间被暴晒而导致电池温度升高。夏天还会时常下雨，打湿手机屏幕，不仅操作不方便，还影响 骑手接单、点送达等。 为了帮助骑手解决这些痛点，饿了么上线了一款AI助手"小饿"，这是国内首个基于大模型技术打造 的骑手端智能体。骑手原本需要自己操作手机界面， ...