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机器人导购、视觉称重、无感离场、智能补货…… AI深度融入龙岗超市
Shen Zhen Shang Bao· 2025-07-17 16:39
Group 1 - The integration of AI in supermarkets is transforming the shopping experience, with features like AI shopping assistants, smart scales, and instant delivery services becoming commonplace [1][2] - The sp@ce Tianhong Supermarket 3.0 in Longgang District, Shenzhen, showcases advanced AI capabilities, including an AI assistant named "Xiao Tian" that provides product recommendations based on customer preferences [1][3] - The collaboration between Tianhong and Huawei has led to the development of a "smart retail model," enhancing customer experience through AI-driven recommendations and efficient checkout processes [1][3] Group 2 - Modern urban consumers prioritize health and convenience, leading to supermarkets like Aeon SM dedicating over 60% of their space to fresh produce and offering traceability for food products [2][3] - Self-checkout areas in Aeon SM stores have increased efficiency, with over 60% of transactions now conducted through self-service, significantly reducing wait times for customers [2][3] - The sp@ce Tianhong Supermarket promotes "small portion economy" to cater to single and small-family households, offering smaller packaging options to minimize waste [2][3] Group 3 - Digital tools are enhancing operational efficiency in supermarkets, with employees using handheld devices for inventory management and customer service, leading to quicker restocking and improved customer satisfaction [3] - Both Aeon and Tianhong are leveraging customer relationship management (CRM) systems to analyze member data, optimizing product offerings and personalized promotions [3] - The integration of AI across various operational aspects, from AI shopping assistants to supply chain management, is driving a shift towards data-driven retail practices [3]