AI Assist
Search documents
Helport AI and Atome Deepen Strategic Partnership Following Top Performance Ranking
Globenewswire· 2025-10-08 12:31
Core Insights - Helport AI has successfully expanded its partnership with Atome, a leading Buy Now, Pay Later platform in Southeast Asia, achieving top performance in Atome's regional performance charts [1][2] - The partnership, initiated on May 19, 2025, has led to the onboarding of 78 trained AI-enabled agents, resulting in significant improvements in performance metrics [2][3] - Ongoing discussions between Helport AI and Atome aim to explore further program expansions in response to the growing adoption of BNPL services in Southeast Asia [3] Company Overview - Helport AI is a global technology company specializing in intelligent customer communication software and services, with its flagship product, AI Assist, designed to enhance the capabilities of customer contact teams [4] - The company focuses on leveraging AI technology to train and scale high-performing, compliant voice-based BPO teams tailored to the needs of fintech clients [3] Industry Context - Atome is recognized as one of Southeast Asia's leading BNPL platforms, providing consumers with flexible, interest-free payment options and aiming to improve financial access [5] - The partnership between Helport AI and Atome exemplifies the integration of AI technology in the BPO sector, enhancing operational efficiency and customer engagement [2][3]
Helport AI Partners With Best Life & Co. to Drive AI-Powered Sales Transformation in Mortgage Industry
Globenewswire· 2025-09-23 12:31
Core Insights - Helport AI has formed a strategic partnership with Best Life & Co. to enhance mortgage operations through AI technology [1][2] - The collaboration aims to improve loan officer productivity by integrating AI-powered sales platforms and remote agents [2][3] Company Overview - Helport AI Limited (NASDAQ: HPAI) specializes in intelligent customer communication software and services for enterprise clients [1][4] - The company's flagship product, AI Assist, provides real-time guidance and tools to enhance sales and customer engagement [4] Partnership Details - The partnership with Best Life & Co. is designed to transform the mortgage value chain by leveraging automation and intelligence [2] - Since the rollout began in July, pre-approved loan applications have doubled, leading to an increase in high-quality leads for Best Life's loan officers [2] Operational Improvements - The integration of AI-assisted remote agents is expected to address challenges such as ramp time, inconsistent lead follow-up, and agent turnover [3] - The partnership anticipates efficiencies from automated lead qualification and real-time coaching for sales representatives, aimed at boosting customer engagement and close rates [3] Market Position - Best Life & Co. is recognized as Michigan's top-selling eXp Realty team, focusing on high-conversion real estate and mortgage transactions [5] - The broker/owner of Best Life emphasizes that AI is a competitive necessity for modernizing the mortgage customer journey [4]
Helport AI to Participate in the Baird Global Consumer, Technology & Services Conference on June 3-5, 2025
Globenewswire· 2025-05-28 12:31
Company Overview - Helport AI Limited (NASDAQ: HPAI) is an AI technology company focused on providing intelligent customer communication software and services to enterprise clients [4] - The company's flagship product, AI Assist, serves as a real-time co-pilot for customer contact teams, enhancing sales, customer engagement, and cost efficiency [4] Conference Participation - Amy Fong, President & Interim Chief Financial Officer of Helport AI, will participate in the Baird Global Consumer, Technology & Services Conference from June 3-5, 2025, at the InterContinental New York Barclay Hotel [1][2] - In addition to the conference, Ms. Fong will engage in one-on-one meetings with investors and participate in Baird's Business Process Outsourcing Dinner on June 2, 2025 [3]
Helport AI Launches Helport Remote to Redefine Global Contact Center Management
Globenewswire· 2025-05-13 12:31
Core Insights - Helport AI has launched Helport Remote, a workforce monitoring and management tool aimed at enhancing the efficiency of remote contact centers [1][2] - The tool is designed to address challenges in agent oversight, time zone scheduling, and operational transparency in a decentralized workforce [2][6] - Helport Remote integrates behavioral data, time-sensitive scheduling, and low-bandwidth video monitoring into a single platform [3][5] Company Overview - Helport AI is an AI technology company focused on intelligent customer communication software and services, with a strong foundation in the contact center industry [4][8] - The company has established a base of contact center clients across various regions and launched a new office in the Philippines to support innovation [4][6] - Helport AI's mission is to empower users to work as experts by leveraging AI to enhance human capabilities [8] Product Features - Helport Remote includes an agent-side client and an operations dashboard for seamless tracking of working hours, training time, and meeting participation [5] - The product utilizes proprietary WebRTC infrastructure for efficient video monitoring with minimal bandwidth usage, making it suitable for small and mid-sized businesses [5] - It generates comprehensive performance reports that provide actionable insights for optimizing shift planning and aligning agent operations with customer expectations [5] Market Relevance - Helport Remote is particularly relevant for offshore markets like the Philippines, where compliance with work-hour regulations is crucial for maintaining service-level agreements [6][7] - The tool aims to facilitate operational agility while ensuring agent performance and well-being in a rapidly evolving contact center industry [6][7]
26/2025・Trifork Group: Interim report for the quarter ending 31 March 2025
Globenewswire· 2025-05-06 05:00
Core Insights - Trifork Group reported a revenue growth of 14.1% and an EBITDA growth of 29.4% for Q1 2025, indicating strong financial performance and progress towards becoming a more product- and solutions-led business [1][5][6] Financial Performance - Total revenue for Q1 2025 was EURm 57.5, reflecting a net increase of 14.1% from Q1 2024, driven by organic growth of 10.8% and inorganic growth of 3.5% [5] - Adjusted EBITDA for the group was EURm 6.9, representing a growth of 29.4% compared to Q1 2024, with a margin of 11.9% [5] - EBIT for Q1 2025 was EURm 2.8, showing a significant growth of 95.5% year-over-year, with a margin of 4.9% [5] Segment Performance - The Inspire segment saw a revenue increase of 25.0% to EURm 0.7, with an adjusted EBITDA of EURm -0.8 [5] - The Build segment's revenue declined by 1.2% to EURm 38.3, maintaining an adjusted EBITDA margin of 15.2% [5] - The Run segment experienced a substantial revenue increase of 68.5% to EURm 18.5, with an adjusted EBITDA margin of 15.0% [5][9] Strategic Initiatives - The company has completed most organizational changes announced last year and identified cost-saving measures expected to yield annual savings of EUR 10 million [3] - Trifork's US business doubled its revenue, becoming the second-largest segment in the group, demonstrating the effectiveness of its IP-anchored strategy [2] Market Engagement - The company revamped its website to enhance focus on products and platforms, which are central to its growth strategy [9] - Trifork hosted multiple events and engaged in partnerships to strengthen its market presence, particularly in the public sector [8][9] Future Outlook - The financial outlook for full-year 2025 remains unchanged, with revenue expected to be in the range of EURm 215-225, indicating a total growth of 4.4-9.3% [6][11]
Helport AI Congratulates Brand Ambassador Ben Griffin on First PGA TOUR Victory at Zurich Classic
Globenewswire· 2025-04-29 12:31
Core Insights - Helport AI Limited celebrates the victory of brand ambassador Ben Griffin at the 2025 Zurich Classic of New Orleans, highlighting the company's mission to empower excellence through technology [3][5][7] - Griffin's journey from a mortgage loan officer to a PGA TOUR champion reflects the resilience and performance that Helport AI aims to instill in customer-focused industries [4][6] Company Overview - Helport AI (NASDAQ: HPAI) is an AI technology company that provides intelligent customer communication software and services to enterprise clients [3][8] - The company's flagship product, AI Assist, serves as a real-time co-pilot for customer contact teams, offering intelligent conversation guidance, compliance support, and actionable insights [5][8] Strategic Vision - The company emphasizes the importance of empowering professionals in high-pressure roles by providing them with the necessary tools to excel [5][7] - Helport AI's mission is to enhance human performance through AI, aiming to elevate rather than replace human capabilities [9]
Helport AI Launches Enhanced AI Software to Modernize Consumer Financing Operations
Newsfilter· 2025-04-15 12:31
Core Insights - Helport AI has launched a new version of its AI-powered software aimed at enhancing efficiency and compliance in the consumer financing and debt collection sectors [2][4] - The company has established partnerships with three consumer financing firms, including two publicly listed in the U.S., since opening its Philippines office [2][6] - The Philippines office serves as Helport AI's 'Global Center of Excellence' for AI operations, having successfully completed pilot programs that demonstrate the software's effectiveness in optimizing collection strategies [3][6] Company Developments - The new software version is designed to automate core components of debt servicing and recovery, thereby reducing manual processes and operational costs while improving recovery rates [4][5] - Helport AI's software has shown strong performance benchmarks in pilot tests, including increased agent efficiency and improved customer engagement [6] - The company is focused on expanding its global presence and developing industry-specific AI tools for high-impact sectors such as mortgage sales and insurance [7][8] Technology and Innovation - The AI solutions provided by Helport AI include features such as real-time intelligent scripting, automated call summaries, and comprehensive regulatory compliance [8] - The AI engine continuously analyzes customer interactions and market trends to generate actionable insights, driving efficiency improvements [8]