On Tuesday, Bank of America (NYSE:BAC) said it has rolled out a generative AI tool to support its Global Payments Solutions team, which serves over 40,000 business clients worldwide. The platform, called Ask Global Payments Solutions (AskGPS), was built in-house and trained on more than 3,200 internal documents, including product guides, term sheets and FAQs. AskGPS is expected to save employees a great deal of time each year while also strengthening advisory services. Also Read: Bank Of America Moves To ...

Jarrett Bruhn, head of AI and Data for Global Payments Solutions, Bank of America video message "AskGPS turns institutional knowledge into real-time intelligence,"Â said Mark Monaco, head of GPS at Bank of America. "It's more than a search tool—it's a strategic engine, helping our teams respond faster and deliver the kind of clarity and advice clients expect in today's environment." Previously, a sophisticated inquiry could take an employee an hour to complete and involve making phone calls to product speci ...