Customer relationship management (CRM) software
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Why Indian IT firms are spending billions to gain Salesforce expertise
MINT· 2025-12-16 00:00
Core Insights - Tata Consultancy Services Ltd (TCS) has made its largest acquisition since going public by acquiring Coastal Cloud for $700 million, marking the seventeenth acquisition of a Salesforce-centric firm by Indian software services providers in the past decade, highlighting the growing importance of Salesforce products as AI transforms businesses [1][9] Group 1: Acquisitions and Financials - Over the past decade, Indian IT services providers have invested at least $2 billion in acquiring firms to enhance their customer management software offerings, indicating a trend towards deeper reliance on customer data for insights and automation [3] - TCS's acquisition of Coastal Cloud follows its earlier purchase of ListEngage for $73 million, with the combined cost of these acquisitions exceeding any large client contract TCS secured in the past two years [10] - Salesforce reported $37.9 billion in revenue for the last year, a 9% increase from the previous year, while TCS reported $30.18 billion in revenue for FY25, making it slightly smaller than Salesforce [8] Group 2: Market Trends and Strategic Shifts - The focus on Salesforce systems is becoming critical for IT firms as they seek to leverage AI capabilities to boost revenue amid uncertain demand, with Salesforce projecting only 10% growth for FY26 [6] - Analysts suggest that the shift towards AI-led consulting and multi-cloud Salesforce services is essential for IT firms to remain competitive, especially as traditional growth strategies show limited potential [7][11] - The fragmented nature of the Salesforce ecosystem is driving acquisitions as a faster route to market compared to building capabilities from scratch [15] Group 3: Competitive Landscape - Cognizant Technology Solutions Corp has been the most active acquirer among top Indian IT firms, having made multiple acquisitions focused on CRM, while TCS has been slower to engage in this trend [12][13] - Mid-cap IT firms have also been proactive in acquiring Salesforce-specialized companies, with several notable acquisitions occurring as early as 2016, indicating a broader trend across the industry [16][17] - Smaller IT firms may benefit more from Salesforce-related acquisitions due to their domain-specific focus, which can drive faster growth in niche markets [18]
Analyst Says She’s Selling Salesforce (CRM)- ‘It’s Been Slow’ Despite a ‘Lot of Promise’
Yahoo Finance· 2025-10-30 21:03
Group 1 - Salesforce, Inc. is experiencing scrutiny regarding its AI investments and growth potential, with some analysts expressing concerns about the company's slow revenue and profit enhancement despite previous promises [1][2] - Aureus Asset Management's executive chairman has decided to sell Salesforce shares, citing that the benefits from AI spending are more focused on client support rather than enhancing sales efforts [1] - Vulcan Value Partners believes Salesforce is well-positioned for sustained growth and will benefit from AI, emphasizing the company's deep integration within enterprises and high customer retention rates [2] Group 2 - Salesforce is recognized as the leading SaaS vendor for customer relationship management and salesforce automation software, with a diverse product suite that includes marketing automation and analytics [2] - The company's growth guidance for the upcoming quarter was slightly lower than expected, raising questions among investors about the effectiveness of its AI investments [2] - Salesforce continues to innovate with new products like Agentforce, aiming to deepen customer relationships and expand its business [2]
AI Software Sales Could Soar 580% by 2028: 2 AI Stocks to Buy Now, According to Wall Street
The Motley Fool· 2025-07-20 07:45
Industry Insights - Artificial intelligence (AI) is increasingly integrated into daily business operations, with Goldman Sachs estimating that 9.2% of U.S. companies currently utilize AI, a significant increase from the previous year [1] - Morgan Stanley projects that AI software sales will surge by 580% over the next three years, reaching over $400 billion by 2028 [1] Company Analysis: AppLovin - AppLovin specializes in adtech software, initially focusing on game developers but has recently expanded to e-commerce brands with its AI-driven targeting engine, Axon [4] - Morgan Stanley identifies AppLovin as well-positioned to benefit from rising AI software spending, highlighting Axon as a "best in class machine learning ad engine" that enhances return on ad spend [5] - AppLovin's Q1 financial results showed a 40% increase in total revenue to $1.4 billion, driven by strong advertising sales, while GAAP earnings rose 149% to $1.67 per diluted share [6] - Analysts have a median target price of $470 per share for AppLovin, indicating a potential upside of 29% from its current price of $364 [7] - Earnings are expected to grow by 55% annually through 2026, making the current valuation of 66 times earnings appear reasonable [8] Company Analysis: HubSpot - HubSpot develops CRM software tailored for mid-market businesses, differentiating itself from larger competitors like Salesforce [9] - The platform incorporates an AI engine named Breeze, which enhances various functionalities such as summarizing records, drafting emails, and providing customer support [10] - HubSpot's Q1 results were mixed, with revenue increasing 16% to $714 million, but average customer spending declining by 4% [11] - Positive updates on AI adoption were shared, with significant increases in Content Hub attach rates and Service Hub adoption due to embedded AI [12] - Wall Street estimates HubSpot's adjusted earnings will grow by 19% annually through 2026, although the current valuation of 66 times adjusted earnings may seem high [13]