Core Viewpoint - A Tesla Model 3 owner has filed a lawsuit against Tesla due to the inability to use the Full Self-Driving (FSD) service, raising significant public concern about consumer rights and corporate transparency in the automotive industry [2][4]. Group 1: Incident Overview - In 2021, the owner purchased a Tesla Model 3 and added the FSD service for 64,000 yuan, based on assurances from Tesla sales personnel that the service would be available in China after software updates [3]. - By February 2025, Tesla announced that FSD was enabled in China, but the owner's Model 3 did not receive the necessary software update due to hardware limitations (HW3.0 system) [3]. Group 2: Consumer Allegations - The owner accuses Tesla of misleading consumers by not clearly stating that the Model 3 hardware could not support the FSD service at the time of purchase [4]. - The promotional materials for FSD were criticized for being overly optimistic, failing to adequately inform consumers about potential hardware limitations [4]. Group 3: Consumer Demands - The owner demands a refund for the FSD service or a transfer of the service to her newly purchased Model S Plaid, which does not have FSD [5]. - Tesla's proposed solution only allows for the transfer of FSD service if a new vehicle is ordered within a specific timeframe, which does not meet the owner's needs [5].