Core Viewpoint - The 2024 Sustainability Report of Ecovacs Robotics highlights the company's strong performance in ESG areas such as green supply chains and product innovation, while also noting areas for improvement, particularly in environmental metrics [3][4][11]. Environmental Performance - Ecovacs has achieved comprehensive ESG assessments of its suppliers, with 320 suppliers for service robots and 366 for TINECO, ensuring sustainability across the supply chain [4][6]. - The company collaborates closely with local suppliers, with 43.44% and 66.12% of suppliers for service robots and TINECO located in Jiangsu Province, respectively, which reduces logistics costs and greenhouse gas emissions [5][6]. - In 2024, Ecovacs generated 2,546.10 MWh of electricity from its photovoltaic systems, with 2,530.71 MWh used internally, demonstrating a commitment to green energy [6]. - However, total greenhouse gas emissions rose significantly to 51,144.84 tons CO₂e in 2024, up from 27,315.71 tons in 2023, primarily due to the operations of its subsidiary, Taiding New Energy [7][8]. - The comprehensive energy consumption intensity increased to 54,575.73 MJ/million yuan in 2024, a substantial rise from 10,983.19 MJ/million yuan in 2023, linked to the increased energy demands of new operations [8][9]. Social Responsibility - Ecovacs emphasizes product innovation and service upgrades, investing 885 million yuan in R&D, which accounts for 5.35% of its revenue, and employing 1,667 R&D personnel [11]. - The company has achieved a 100% signing rate for labor contracts and social insurance coverage for its employees, along with a comprehensive compensation management system [12]. - However, there are concerns regarding information security, as a vulnerability in the Deebot X2 vacuum cleaner was reported, allowing potential unauthorized access to user data [13]. - Customer complaints have been significant, with 3,784 complaints reported on the Black Cat Complaint platform, primarily related to product malfunctions and high repair costs [15].