Core Insights - Freshworks has launched Freshservice Journeys, an AI-assisted capability aimed at enhancing employee experience (EX) by streamlining complex employee processes such as onboarding and promotions [1][9] - The solution is designed to improve efficiency, reduce friction, and enhance collaboration across departments, addressing issues caused by legacy systems and siloed operations [2][8] Product Features - Freshservice Journeys offers no-code workflow creation, AI-powered task automation, real-time progress tracking, and cross-department visibility, which helps eliminate bottlenecks and improve employee experience [3][4][6] - The platform allows IT and HR teams to rapidly design and deploy workflows without technical support, using either custom workflows or pre-built templates [5][7] Market Adoption - Over 60% of Freshworks' total Annual Recurring Revenue (ARR) now comes from mid-market and enterprise clients, with 79% of this driven by solutions enhancing employee experience [8][9] - The company continues to grow its customer base, adding around 250 customers to reach more than 1,600, indicating strong market demand for its services [10] Financial Performance - Freshworks maintains a focus on investing in employee experience and AI to boost customer productivity, contributing to its revenue and profit growth [9] - The company has a Zacks Rank 1 (Strong Buy), with shares gaining 19.2% over the past year, compared to the industry growth of 36.4% [12]

SAN MATEO, Calif., June 30, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH), today announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering, designed to streamline complex employee processes across functions— driving efficiency, improving cross-functional collaboration, and delivering consistent, personalized employee experience during critical employee events. With Freshservice Journeys, teams across IT, HR, faciliti ...

Financial Data and Key Metrics Changes - The company reported total revenue of $474 million for the first quarter, an increase of approximately 4% year-over-year, driven by a 5% growth in comparable sales, marking the third consecutive quarter of positive comps [34][35] - Adjusted gross margin for the quarter was 46.7%, a decline of 90 basis points compared to the previous year, primarily due to a shift towards higher price point but lower margin products [35] - Adjusted earnings per share loss improved by $0.05 year-over-year, with an adjusted diluted loss per share of $2.05 for the quarter compared to a loss of $2.10 last year [38][42] Business Line Data and Key Metrics Changes - Journeys led the business with comparable sales up 8%, while Schuh saw a 1% increase, and Johnston and Murphy experienced a 2% decline in comps [34][35] - The company noted that all channels posted positive growth, with store comps improving by 5% and direct comps increasing by 7% [34][36] - Schuh's digital capabilities and e-commerce business remained a key channel, with digital sales growth outpacing store sales in Q1 [19] Market Data and Key Metrics Changes - The consumer environment was described as choppy, with consumers showing a willingness to shop during specific events like Valentine's Day and Easter, but retreating during quieter periods [5][6] - The UK consumer remains selective, impacting the footwear category and overall purchases [19] Company Strategy and Development Direction - The company is focused on diversifying its product offerings and strengthening its leadership in premium athletic footwear, with a significant increase in athletic sales contributing to overall growth [25][26] - The strategic growth plan for Journeys includes enhancing product assortments, improving customer experience through store remodels, and leveraging brand partnerships [24][29] - The company is actively mitigating tariff impacts by diversifying suppliers and sourcing from countries with lower tariffs, aiming to reduce dependence on China [12][13] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating the current trade environment and emphasized the importance of compelling footwear and freshness to motivate consumer purchases [8][9] - The company reaffirmed its full-year EPS guidance range of $1.30 to $1.70, despite acknowledging increased uncertainty in the external consumer environment [42][43] - Management highlighted the importance of the back-to-school and holiday shopping periods for driving sales and expressed optimism about the second half of the fiscal year [30][42] Other Important Information - The company ended the quarter with 1,256 total stores, having closed 26 stores and opened 4, resulting in a net reduction of 65 stores year-over-year [40] - Free cash flow for the quarter was negative $120 million, impacted by higher capital spending and inventory growth to meet consumer demand [39][40] Q&A Session Summary Question: Can you talk about the impacts of new athletic brand relationships on Q1 comps? - Management noted that existing brands drove the comp, but new brands like HOKA and Saucony had a positive impact, validating Journeys' position in lifestyle running [50][51] Question: How did the vulcanized product category perform? - Management acknowledged pressure on vulcanized products but stated that strength in other brands offset this pressure [53][54] Question: What are the expectations for Journeys in the back half of the year? - Management indicated that while they are lapping more difficult comparisons, they are optimistic about serving a broader market and continuing to strengthen product leadership [67][70] Question: How does the company view recent M&A activity in the footwear landscape? - Management expressed confidence in their positioning, focusing on lifestyle-driven offerings for the teen market, which differs from the performance-focused M&A activity [78][79] Question: What are the expectations regarding gross margins and price increases? - Management discussed the shift towards athletic products impacting margins but emphasized that they do not expect to absorb gross margin reductions due to tariffs [80][81]

Financial Data and Key Metrics Changes - The company reported total revenue of $474 million for Q1 2026, an increase of approximately 4% year-over-year, driven by a 5% growth in comparable sales, marking the third consecutive quarter of positive comps [30][31] - Adjusted gross margin for the quarter was 46.7%, a decline of 90 basis points compared to the previous year, primarily due to a shift towards higher price point but lower margin products [32] - SG&A expenses were 52.5% of sales, improving by 170 basis points year-over-year, driven by reduced occupancy and bonus expenses along with cost-saving initiatives [33] Business Line Data and Key Metrics Changes - Journeys led the business with comparable sales up 8%, while Schuh saw a 1% increase, and Johnston and Murphy experienced a 2% decline in comps [30][31] - Journeys' strong performance was attributed to a strategic focus on product assortment and brand partnerships, resulting in double-digit gains across several brands [14][23] - Schuh's comps increased due to improved brand access and digital capabilities, with over 40% of sales coming from e-commerce [18] Market Data and Key Metrics Changes - The consumer environment remains choppy, with consumers showing willingness to shop during key events but retreating during quieter periods [5][28] - The UK consumer market is under pressure, impacting Schuh's performance, while Johnston and Murphy faced challenges in factory store traffic [19][28] Company Strategy and Development Direction - The company is focused on diversifying its product offerings and strengthening its brand partnerships, particularly in the athletic category, to capture a broader teen market [22][23] - The strategic growth plan for Journeys includes enhancing product assortment, elevating customer experience through new store designs, and increasing brand awareness through marketing initiatives [26][68] - The company is actively mitigating tariff impacts by diversifying suppliers and adjusting inventory strategies [12][11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in navigating the current trade environment and emphasized the importance of compelling footwear and freshness to drive consumer purchases [7][10] - The company reiterated its full-year EPS guidance of $1.3 to $1.7, acknowledging ongoing macroeconomic uncertainties and the impact of tariffs [38][39] - Management expects positive comps for Journeys in Q2, despite challenges in other business segments [56][58] Other Important Information - The company ended the quarter with a negative free cash flow of $120 million, attributed to higher capital spending and inventory growth to meet consumer demand [36][37] - The company repurchased approximately 605,000 shares during the quarter, representing about 5% of its outstanding shares [37] Q&A Session Summary Question: Can you talk about the impacts of new athletic brand relationships on Q1 comp? - Management noted that existing brands drove the comp, but new brands like HOKA and Saucony had a positive impact, validating Journeys' position in lifestyle running [46][48] Question: How did vulcanized product trends compare to expectations? - Management acknowledged pressure on vulcanized products but stated that strength in other brands offset this pressure [50][51] Question: What is the guidance for Journeys in Q2? - Management indicated that Journeys is tracking similarly to Q1, with expectations for a positive comp, despite challenges in other segments [56][58] Question: What are the drivers for Journeys in the back half of the year? - Management highlighted the focus on product assortment, store remodels, and marketing initiatives as key drivers for growth [60][68] Question: How does the company view recent M&A activity in the footwear landscape? - Management stated that the company is positioned differently from competitors focused on performance athletic, emphasizing lifestyle and style-driven strategies [77][78] Question: What are the impacts on gross margin and balancing price increases? - Management explained that the shift to athletic products has affected margins, but they are working with brand partners to manage costs and maintain profitability [79][80]