Banco Santander (Brasil) (NYSE:BSBR) Q3 2025 Earnings Call October 29, 2025 09:00 AM ET Company ParticipantsCamila Toledo - Head of Investor Relations and Market IntelligenceGustavo Schroden - Equity Research DirectorMario Leão - CEOMario Pierry - Managing DirectorJorge Kuri - International Client Advisor, Portfolio Manager, and VPNone - TranslatorYuri Fernandes - Executive DirectorGustavo Alejo - CFOCarlos Gomez - Head of LatAm Financial InstitutionsConference Call ParticipantsEduardo Nishio - Senior Equit ...

Banco Santander (Brasil) (NYSE:BSBR) Q3 2025 Earnings Call October 29, 2025 09:00 AM ET Company ParticipantsCamila Toledo - Head of Investor Relations and Market IntelligenceGustavo Schroden - Equity Research DirectorMario Leão - CEOMario Pierry - Managing DirectorJorge Kuri - International Client Advisor, Portfolio Manager, and VPNone - TranslatorYuri Fernandes - Executive DirectorGustavo Alejo - CFOCarlos Gomez - Head of LatAm Financial InstitutionsConference Call ParticipantsEduardo Nishio - Senior Equit ...

Banco Santander (Brasil) (NYSE:BSBR) Q3 2025 Earnings Call October 29, 2025 09:00 AM ET Speaker3Good morning, everyone. Thank you for joining us today for our third quarter 2025 earnings conference call. We are live from our headquarters in São Paulo, in our new studio, and we will divide this event into three parts. First, Mario Roberto Opice Leão, our CEO, will talk about the main highlights of the quarter and about the directions for our growth in the coming periods. Next, Gustavo Alejo Viviani, our CFO, ...

Earnings Presentation October 29th, 2025 3Q25 BRGAAP Disclaimer This presentation may contain certain forward-looking statements and information pertaining to Banco Santander (Brasil) S.A. and its subsidiaries, which reflect the current views and / or expectations of Santander Brasil and its management regarding its business performance and future events. Forward-looking statements include, without limitation, any statement that may predict, forecast, suggest or imply future results, performance or achievem ...

Financial Data and Key Metrics Changes - The company's net income for the quarter was EUR 3.7 billion, reflecting a 10% year-on-year increase and a slight decrease in ROAE [5][48] - Net Interest Income (NII) decreased by 3.3%, primarily due to market NII and carryover costs, although client NII showed a positive evolution [5][39] - The efficiency ratio improved, being the best in the last three years, with expenses growing well below inflation [7][47] Business Line Data and Key Metrics Changes - Consumer finance grew by 16%, while card spending increased by 13% year-on-year [36] - The portfolio for SMEs increased by 11%, indicating a positive trend despite macroeconomic challenges [36] - Personal loans secured by FGTS grew by 81%, while real estate loans increased by approximately 7% year-on-year [37] Market Data and Key Metrics Changes - The bank's customer base reached almost 72 million, with active customers growing by 34 million [9] - The Net Promoter Score (NPS) increased to 86%, reflecting strong customer satisfaction [14] - Digital consumption increased by 38%, while visits to physical stores decreased by 30% over the past two years [29] Company Strategy and Development Direction - The company aims for profitability of 20% to 21% in the coming years, focusing on technology and customer service improvements [8][50] - There is a strong emphasis on digital transformation, with the introduction of the ONE App to enhance customer engagement [25][50] - The strategy includes diversifying the portfolio and maintaining a disciplined approach to capital allocation [51][72] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a 20% ROE, although high interest rates pose challenges [56][60] - The macroeconomic environment is being closely monitored, particularly regarding the impact of interest rates on SMEs and overall loan growth [70][72] - The company remains cautious in capital allocation while seeking growth opportunities in the SME sector [70][72] Other Important Information - The company is investing 30% more in technology compared to previous years, aiming to enhance operational efficiency [27] - There is a focus on improving asset quality, with a slight decrease in non-performing loans (NPL) in certain segments [45][75] - The bank is adopting a proactive approach to write-offs, ensuring a cleaner portfolio [80][82] Q&A Session Summary Question: About ROE and its drivers - Management acknowledged the challenges posed by high interest rates but emphasized their commitment to achieving a 20% ROE through efficiency and disciplined capital management [56][60][66] Question: Concerns regarding SMEs and delinquency rates - Management remains optimistic about the SME sector, indicating plans for cautious growth while monitoring macroeconomic impacts [70][72] Question: Asset quality and write-off policies - The bank is closely monitoring asset quality, with a focus on maintaining strong coverage ratios and proactive write-off strategies [75][80] Question: Growth in individual portfolios and payroll loans - Management is rebalancing its individual portfolio towards higher income segments while being cautious with payroll loans due to profitability concerns [94][98][102]

Financial Performance - Net profit reached R$37 billion[10] - Net interest income decreased by 33% QoQ but increased by 44% YoY[10] - Fees increased by 13% QoQ and 04% YoY[10] - Expenses decreased by 25% QoQ but increased by 15% YoY[10] - ROAE was 164%[10,60] Customer Growth and Engagement - The company has 717 million customers, a 7% increase YoY[11] - Active customers reached 335 million, a 5% increase YoY[11] - Customers with primacy increased by 20% YoY[11] Business Expansion and Diversification - Consumer Finance loan portfolio increased by 16% to R$874 billion[23] - Revenue diversification is a focus, with fees growing above NII[26] - Premium bonds and "Consórcios" revenue increased significantly, with "Consórcio" sales growing by 140% in 2 years through digital channels[30,31] Technology and Efficiency - Investments in technology are increasing, with digital sales up significantly[34,37] - AI is being used to improve productivity, with a 39% rise in chat productivity and a 98% reduction in development time[40] - The company is focused on operational excellence, with a 54% reduction in the number of products and a 23% reduction in infrastructure expenses[44] Loan Portfolio and Funding - Total loans reached R$539496 million, a decrease of 12% compared to the previous quarter[49] - Funding from clients totaled R$643827 million, a decrease of 12% compared to the previous quarter[49]