Financial Data and Key Metrics Changes - The company reported a net profit of BRL 4 billion for the quarter, marking a nearly 10% increase quarter-on-quarter and year-on-year, with a profitability ratio of 17.5% [4][27] - Expenses grew by only 0.2% quarter-on-quarter and decreased by 0.5% year-on-year, indicating effective expense management [6][27] - The efficiency ratio increased slightly but remains at a better level, with a year-on-year improvement of 140 basis points [6][27] Business Line Data and Key Metrics Changes - Client net interest income (NII) increased by 2.7% quarter-on-quarter and 11.1% year-on-year, while market NII dropped due to market conditions [5][23] - Fees grew by 6.7% quarter-on-quarter, with strong diversification across different fee lines [5][25] - Consumer finance continues to grow at double digits annually, with a 43% year-on-year growth in fees, particularly in insurance [15][16] Market Data and Key Metrics Changes - The total customer base exceeded 73 million, reflecting a 7% year-on-year growth [8] - The company reported a significant increase in active customer engagement, with a record individual NPS of 61 points and a corporate NPS of 52 points [8] Company Strategy and Development Direction - The company aims to build a more diversified and resilient operation, focusing on customer-centricity and digital transformation [7][14] - The "One App" initiative is a key strategic focus, designed to enhance customer experience and streamline interactions [12][36] - The company is committed to disciplined capital management and credit portfolio diversification to achieve higher profitability [14][30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to navigate short-term volatilities and maintain sustainable profitability [28][30] - The macroeconomic environment remains challenging, with expectations of continued high interest rates impacting funding [52][78] - The company is focused on improving customer satisfaction and maintaining a disciplined approach to credit origination [30][50] Other Important Information - The company has implemented AI-driven initiatives to enhance customer interactions and improve operational efficiency [10][31] - There is a strong emphasis on hyper-personalization in customer service, with over half of digital interactions now being personalized [9][10] Q&A Session Summary Question: Expected effects of the One App implementation - Management believes the One App will significantly enhance customer experience and reduce costs through more digital interactions [34][35] Question: Cost of risk and credit quality - Management confirmed no changes in credit policies and emphasized a disciplined approach to managing the loan portfolio [41][42] Question: Risk appetite and portfolio growth expectations - Management indicated a focus on growing in high-profitability segments while maintaining a disciplined approach to credit risk [48][50] Question: Market NII sensitivity and future expectations - Management acknowledged the impact of fewer business days and high interest rates on market NII, with expectations for gradual improvement [81][85]

Financial Data and Key Metrics Changes - The company achieved a net profit of BRL 4 billion in the quarter, marking a nearly 10% increase quarter-on-quarter and year-on-year, with a profitability rate of 17.5% [4][27] - Expenses grew by only 0.2% quarter-on-quarter and decreased by 0.5% year-on-year, indicating effective expense management [6][27] - The efficiency ratio increased slightly but remains at a better level, with a year-on-year improvement of 140 basis points [6][27] Business Line Data and Key Metrics Changes - Net interest income (NII) dropped quarter-on-quarter, particularly in market NII, while client NII increased by 2.7% quarter-on-quarter and 11.1% year-on-year [5][23] - Fees grew by 6.7% quarter-on-quarter, with strong diversification among different fee line items [5][25] - Consumer finance continues to grow at double digits annually, attracting 1 million new clients and achieving a 43% year-on-year growth in fees [15][16] Market Data and Key Metrics Changes - The company reported a stable performance in the individual's mass income segment, with a focus on reducing exposure to higher risk profiles [22] - The corporate segment showed positive evolution, maintaining price discipline despite market challenges [22] Company Strategy and Development Direction - The company aims to build a more solid and resilient operation, focusing on diversification and predictability in its customer franchise [7][14] - The "One App" initiative is a key strategic focus, designed to enhance customer experience and streamline interactions [12][35] - The company is committed to a disciplined capital management approach, emphasizing value creation and modernization [14][30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's trajectory towards sustainable profitability, despite macroeconomic challenges [28][30] - The focus remains on improving customer satisfaction and maintaining a disciplined approach to credit origination [30][52] Other Important Information - The company is leveraging AI to enhance customer interactions and improve operational efficiency [10][31] - The introduction of the "One App" is expected to significantly impact customer experience and operational costs [35] Q&A Session Summary Question: Expected effects of the One App implementation - Management believes the One App will primarily enhance customer experience and enable better cross-selling opportunities, while also contributing to cost reduction [34][35] Question: Changes in cost of risk and credit quality - Management confirmed no changes in policies or management regarding cost of risk, emphasizing a disciplined approach to loan origination and recovery [42][43] Question: Risk appetite and credit growth expectations - Management indicated a focus on growing in high-profitability sub-segments while maintaining a disciplined approach to credit risk [50][52] Question: Market NII performance and future expectations - Management acknowledged the impact of fewer business days and high interest rates on market NII, with expectations for improvement as the portfolio stabilizes [81][84]

Financial Data and Key Metrics Changes - The company reported a net profit of BRL 4 billion for Q3 2025, marking a nearly 10% increase quarter-on-quarter and year-on-year, with a return on equity (ROE) of 17.5% [4][26] - Net interest income (NII) decreased quarter-on-quarter, particularly in market NII, while client NII increased by 2.7% quarter-on-quarter and 11.1% year-on-year [5][21] - Expenses grew by only 0.2% quarter-on-quarter and decreased by 0.5% year-on-year, indicating effective expense management [6][26] - The efficiency ratio increased slightly but remained at a better level, with a year-on-year improvement of 140 basis points [6][26] Business Line Data and Key Metrics Changes - Consumer finance continues to grow at a double-digit rate annually, with a 43% year-on-year growth in fees, particularly in insurance [15][16] - The SME business has seen revenue growth and diversification, with a significant increase in the number of field experts [16] - The mass income segment has experienced a 14% increase in deposit volume, despite a 6% reduction in the loan book [18][20] Market Data and Key Metrics Changes - The company has a market share close to 30% in home equity, indicating strong performance in real estate credit [35] - The percentage of the portfolio in arrears from 15 to 90 days decreased to 3.9%, reflecting improved credit quality [25] Company Strategy and Development Direction - The company aims to build a more diversified and resilient operation, focusing on customer-centricity and digital transformation [6][14] - The "One App" initiative is a key strategic focus, designed to enhance customer experience and streamline interactions [32][34] - The company is committed to disciplined capital management and credit portfolio diversification to enhance profitability [14][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to navigate short-term volatilities and maintain sustainable profitability [26][28] - The macroeconomic environment remains challenging, with expectations of continued high interest rates impacting funding [45][46] - The company is focused on maintaining a disciplined approach to credit origination and risk management [42][44] Other Important Information - The company has successfully integrated AI into its operations, enhancing customer interactions and internal processes [10][12] - The customer base has grown to over 73 million, with a 7% year-on-year increase [7] Q&A Session Summary Question: Expected effects of the One App implementation - Management believes the One App will significantly enhance customer experience and reduce costs through more digital interactions [30][32] Question: Impact of regulatory changes on funding - Management views regulatory changes positively, particularly in real estate credit, and expects to continue growing in this area [35] Question: Clarification on cost of risk and provisions - Management confirmed no changes in policy or management regarding cost of risk, emphasizing a focus on new loan originations and portfolio quality [37][38] Question: Future credit appetite and growth expectations - Management indicated a disciplined approach to credit growth, focusing on high profitability cohorts while managing risk [42][44] Question: Strategy for PIX in installments - Management is advocating for a seamless customer journey in PIX transactions and believes the regulatory framework should support this [46][52]

Financial Performance - Net profit reached R$4009 million, showing a 9.6% increase QoQ and 9.4% increase YoY[9, 46] - ROAE was 17.5%, up 1.2 percentage points QoQ and 0.5 percentage points YoY[9, 48] - Total revenues amounted to R$20760 million, a 0.8% increase QoQ and 1.0% increase YoY[46] - Fees expanded by 6.7% QoQ and 4.1% YoY, indicating diversification[9] Loan Portfolio and Funding - The loan portfolio expanded to R$688801 million, a 2.0% increase QoQ and 3.8% increase YoY[36] - Funding from clients reached R$659479 million, a 2.8% increase YoY[36] - Consumer Finance loan portfolio reached R$79 billion, with a 12.6% increase YoY[36] Customer Growth and Engagement - Total customers reached 72.8 million, a 7% increase YoY[10] - Active customers totaled 33.7 million, a 4% increase YoY[10] - Customers with primacy increased by 7% YoY[10] Digital Transformation and Efficiency - Consumer Finance fees growing 7% YoY[29] - General expenses decreased by 0.2% QoQ and 0.5% YoY[9, 46] - The company is focused on hyper-personalization and using AI to enhance customer journeys[55] Risk Management - Cost of risk was 3.86%, stable compared to 2Q25 but up 0.2 percentage points compared to 3Q24[46, 49]

Financial Data and Key Metrics Changes - The company's net income for the quarter was EUR 3.7 billion, reflecting a 10% year-on-year increase and a slight decrease in ROAE [5][48] - Net Interest Income (NII) decreased by 3.3%, primarily due to market NII and carryover costs, although client NII showed a positive evolution [5][39] - The efficiency ratio improved, being the best in the last three years, with expenses growing well below inflation [7][47] Business Line Data and Key Metrics Changes - Consumer finance grew by 16%, while card spending increased by 13% year-on-year [36] - The portfolio for SMEs increased by 11%, indicating a positive trend despite macroeconomic challenges [36] - Personal loans secured by FGTS grew by 81%, while real estate loans increased by approximately 7% year-on-year [37] Market Data and Key Metrics Changes - The bank's customer base reached almost 72 million, with active customers growing by 34 million [9] - The Net Promoter Score (NPS) increased to 86%, reflecting strong customer satisfaction [14] - Digital consumption increased by 38%, while visits to physical stores decreased by 30% over the past two years [29] Company Strategy and Development Direction - The company aims for profitability of 20% to 21% in the coming years, focusing on technology and customer service improvements [8][50] - There is a strong emphasis on digital transformation, with the introduction of the ONE App to enhance customer engagement [25][50] - The strategy includes diversifying the portfolio and maintaining a disciplined approach to capital allocation [51][72] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving a 20% ROE, although high interest rates pose challenges [56][60] - The macroeconomic environment is being closely monitored, particularly regarding the impact of interest rates on SMEs and overall loan growth [70][72] - The company remains cautious in capital allocation while seeking growth opportunities in the SME sector [70][72] Other Important Information - The company is investing 30% more in technology compared to previous years, aiming to enhance operational efficiency [27] - There is a focus on improving asset quality, with a slight decrease in non-performing loans (NPL) in certain segments [45][75] - The bank is adopting a proactive approach to write-offs, ensuring a cleaner portfolio [80][82] Q&A Session Summary Question: About ROE and its drivers - Management acknowledged the challenges posed by high interest rates but emphasized their commitment to achieving a 20% ROE through efficiency and disciplined capital management [56][60][66] Question: Concerns regarding SMEs and delinquency rates - Management remains optimistic about the SME sector, indicating plans for cautious growth while monitoring macroeconomic impacts [70][72] Question: Asset quality and write-off policies - The bank is closely monitoring asset quality, with a focus on maintaining strong coverage ratios and proactive write-off strategies [75][80] Question: Growth in individual portfolios and payroll loans - Management is rebalancing its individual portfolio towards higher income segments while being cautious with payroll loans due to profitability concerns [94][98][102]

Financial Performance - Net profit reached R$37 billion[10] - Net interest income decreased by 33% QoQ but increased by 44% YoY[10] - Fees increased by 13% QoQ and 04% YoY[10] - Expenses decreased by 25% QoQ but increased by 15% YoY[10] - ROAE was 164%[10,60] Customer Growth and Engagement - The company has 717 million customers, a 7% increase YoY[11] - Active customers reached 335 million, a 5% increase YoY[11] - Customers with primacy increased by 20% YoY[11] Business Expansion and Diversification - Consumer Finance loan portfolio increased by 16% to R$874 billion[23] - Revenue diversification is a focus, with fees growing above NII[26] - Premium bonds and "Consórcios" revenue increased significantly, with "Consórcio" sales growing by 140% in 2 years through digital channels[30,31] Technology and Efficiency - Investments in technology are increasing, with digital sales up significantly[34,37] - AI is being used to improve productivity, with a 39% rise in chat productivity and a 98% reduction in development time[40] - The company is focused on operational excellence, with a 54% reduction in the number of products and a 23% reduction in infrastructure expenses[44] Loan Portfolio and Funding - Total loans reached R$539496 million, a decrease of 12% compared to the previous quarter[49] - Funding from clients totaled R$643827 million, a decrease of 12% compared to the previous quarter[49]