Banco Santander (Brasil) (NYSE:BSBR) Q3 2025 Earnings Call October 29, 2025 09:00 AM ET Company ParticipantsCamila Toledo - Head of Investor Relations and Market IntelligenceGustavo Schroden - Equity Research DirectorMario Leão - CEOMario Pierry - Managing DirectorJorge Kuri - International Client Advisor, Portfolio Manager, and VPNone - TranslatorYuri Fernandes - Executive DirectorGustavo Alejo - CFOCarlos Gomez - Head of LatAm Financial InstitutionsConference Call ParticipantsEduardo Nishio - Senior Equit ...

Banco Santander (Brasil) (NYSE:BSBR) Q3 2025 Earnings Call October 29, 2025 09:00 AM ET Speaker3Good morning, everyone. Thank you for joining us today for our third quarter 2025 earnings conference call. We are live from our headquarters in São Paulo, in our new studio, and we will divide this event into three parts. First, Mario Roberto Opice Leão, our CEO, will talk about the main highlights of the quarter and about the directions for our growth in the coming periods. Next, Gustavo Alejo Viviani, our CFO, ...

Core Insights - The article discusses the transformation of User Experience Research (UXR) through AI, highlighting the shift from traditional, labor-intensive methods to AI-driven solutions that enhance efficiency and depth of insights [3][4][10]. Traditional UXR Challenges - Traditional UXR faces significant challenges, including a trade-off between depth and speed, leading to either costly, time-consuming qualitative research or superficial quantitative data [5][7]. - The process is often disconnected from strategic decision-making, resulting in outdated insights that do not reflect current market needs [8][10]. AI-Driven UXR Transformation - AI is revolutionizing UXR by automating key processes such as pre-research, recruiting, interview moderation, and analysis/reporting, making it accessible to all companies [4][10]. - AI can generate research frameworks, recruit participants efficiently, conduct interviews in multiple languages, and produce reports quickly, significantly reducing the time from research initiation to actionable insights [11][12][13][14]. Market Potential - The global market for research services, including UXR, is estimated at $140 billion annually, with a total addressable market (TAM) for AI-driven UXR around $20 billion [16][19]. - The user research and testing SaaS market is projected to reach $38.97 billion by 2025, with a compound annual growth rate (CAGR) of 12%-14% [20]. Industry Landscape - Companies that fail to adapt to AI-driven UXR risk obsolescence, while those integrating AI tools are better positioned to meet evolving market demands [24][25]. - There is currently no single comprehensive tool that meets all UXR needs, leading companies to adopt a combination of tools to optimize their research processes [24][25]. Competitive Dynamics - The competitive landscape is characterized by a shift from traditional UXR providers to AI-native companies that offer faster, more efficient solutions [26][30]. - Key players identified include Listenlabs, Outset, and Knit, each with unique strengths in speed, data quality, and customer engagement [41][42]. Business Model Evolution - The business model for AI-driven UXR is shifting from selling tools to providing insights, with companies focusing on deeper integration and ongoing client relationships [26][27]. - Pricing strategies are evolving to include tiered subscriptions and usage-based models, allowing for more flexible engagement with clients [27][28]. Future Directions - Companies in the AI-native UXR space must strengthen their competitive moats by building proprietary data networks and ensuring compliance with data protection regulations [34][35]. - The role of human researchers is transitioning from execution to strategic oversight, emphasizing the need for creativity and strategic thinking in UXR [35][36].

Core Insights - Elite Supplements, a rapidly growing Australian sports-nutrition brand, has partnered with Coveo to enhance its Shopify commerce experience through AI-driven personalization and product discovery [1][2][4] - The collaboration aims to create hyper-personalized digital journeys for health-conscious consumers, which is crucial for the company's growth strategy [1][3] Company Overview - Elite Supplements was founded in 2005 and operates over 130 retail locations in Australia, with a new flagship store in Singapore, offering a wide range of sports-nutrition and wellness products [5] - The company's mission focuses on empowering customers through expert advice, competitive pricing, and innovative formulations [5] Technology and Innovation - Coveo's AI-Relevance™ Platform will provide Elite Supplements with advanced search capabilities, including semantic search and real-time learning, to improve customer experience [3][4] - The integration with Shopify will allow for more personalized and precise product searches, catering to various customer needs such as ingredient-based searches and health concerns [3][4] Market Positioning - The partnership is expected to help Elite Supplements capture market share rapidly by enhancing the shopping experience across multiple channels [4] - Coveo emphasizes that brands adopting relevance early can achieve significant returns, positioning Elite Supplements among leading global companies leveraging AI for discovery [4][8]