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Smart Communications 在其 Conversation Cloud™ 平台推出面向企业的 AI 创新功能
Globenewswire· 2026-02-04 19:37
Core Insights - Smart Communications has launched a series of strategic AI features on its Conversation Cloud platform aimed at enhancing business efficiency, data accuracy, and governance for regulated enterprises without compromising compliance standards [1][3][5] Group 1: AI Innovations and Features - The new AI functionalities integrate consistent and reliable intelligence into core workflows for customer communication and digital data collection, covering all aspects of creation, management, storage, and governance [1][3] - SmartIQ™ Agent Infrastructure enables conversational and controlled data collection experiences across any channel, while SmartIQ MCP server connects generative AI applications with enterprise software systems for compliant data collection [4][5] - AI-Powered Form Migration accelerates the transformation process by converting outdated PDFs and traditional documents into SmartIQ digital data collection workflows, generating "best drafts" in minutes [4] - Knowledge Assistant provides in-app guidance using natural language, helping users quickly find answers and follow best practices, thus improving efficiency for users of SmartCOMM and SmartIQ [4] - Writing Assistant optimizes writing tone while maintaining accuracy, brand voice, and compliance, offering real-time translation and audit tracking for AI-assisted modifications [4] - Design Assistant enhances template creation through AI-driven optimization, improving language expression and readability [4] Group 2: Market Position and Future Directions - Smart Communications aims to provide AI innovations that deliver real outcomes rather than hype, focusing on responsible scaling of AI applications in regulated environments [5][6] - The company will host a webinar on February 10, 2026, to showcase its latest AI innovations and discuss future developments in scaling customer interactions confidently in regulated industries [5][6] - Smart Communications serves over 700 enterprises globally, including Zurich Insurance and Priority Health, helping them reduce compliance risks, enhance operational efficiency, and accelerate digital transformation [7]