Veeva Systems (VEEV) Q1 2026 Earnings Call May 28, 2025 05:00 PM ET Company Participants Gunnar Hansen - Senior Director of Investor RelationsPeter Gassner - Founder, CEO & DirectorPaul Shawah - EVP, StrategyKen Wong - Managing DirectorBrian Van Wagener - Chief Financial OfficerSaket Kalia - Managing DirectorRishi Jaluria - Managing DirectorBrian Peterson - Managing DirectorCraig Hettenbach - Executive DirectorWilliam McNamara - Equity Research Senior AssociateJailendra Singh - Managing DirectorJeff Garro - ...

Financial Data and Key Metrics Changes - Total revenue for the quarter was $759 million, with a non-GAAP operating margin of 46%, marking a strong start to the year and exceeding guidance [9][10] - The company achieved its calendar 2025 revenue run rate goal of $3 billion [9] Business Line Data and Key Metrics Changes - The Vault CRM is performing well, with over 80 customers live, and the company expects to reach about 200 customers live on Vault CRM within a year [13][14] - Crossix has shown strong growth, with a year-over-year growth rate exceeding 30%, driven by usage-based areas of the business [32][42] Market Data and Key Metrics Changes - The macro environment remains uncertain, but there has been no material change in financial results or pipeline at this time [9][18] - The company is seeing strong demand for its digital marketing capabilities, particularly in the Crossix segment, which is gaining market share [40][42] Company Strategy and Development Direction - The company is focusing on horizontal CRM applications, with plans to have first customers by the end of the year [22][24] - Veeva is committed to integrating AI deeply into its core applications, aiming to enhance efficiency in the life sciences industry by approximately 15% over the next few years [58][60] Management's Comments on Operating Environment and Future Outlook - Management acknowledges increased uncertainty in the macro environment but has not seen a significant impact on business operations or customer pipelines [68][70] - The company remains optimistic about its subscription-based business model, which is less susceptible to short-term market fluctuations [88][90] Other Important Information - The company is excited about the potential of Veeva.ai, which aims to provide significant value to customers by automating various tasks [100][101] - The recent Commercial Summit highlighted positive customer sentiment and the growing maturity of the Vault CRM product [96][98] Q&A Session Summary Question: Customer migration to Vault CRM - Management noted that the number of customers migrating to Vault CRM has increased, with reasons for migration including better product features and AI integration [12][14] Question: Impact of macroeconomic factors on revenue - Management indicated that while there is uncertainty in the macro environment, it has not yet affected financial results or pipeline [17][70] Question: Horizontal CRM strategy - The company is excited about the horizontal CRM market and is focusing on customer success and product excellence [22][24] Question: Drivers of growth in Crossix - Crossix's growth is attributed to an expanded product offering and a strategic approach to customer engagement [40][42] Question: AI integration in life sciences - Management expressed confidence in the potential of AI to enhance operational efficiency and provide significant value to customers [58][60] Question: Customer feedback on new products - Initial feedback from customers regarding new products, including Veeva.ai, has been positive, indicating a strong demand for integrated solutions [90][100]

Financial Data and Key Metrics Changes - Total revenue for Q1 2026 was $759 million, with a non-GAAP operating margin of 46%, exceeding guidance [7] - The company achieved a revenue run rate goal of $3 billion for calendar year 2025 [7] Business Line Data and Key Metrics Changes - Vault CRM is performing well, with over 80 customers live, and the expectation to reach about 200 customers live in the next year [12][13] - Crossix is highlighted as a significant growth driver, with strong performance in marketing and optimization, growing over 30% year-over-year [32][43] Market Data and Key Metrics Changes - The macro environment is described as more uncertain compared to the previous quarter, but no material changes in financial results or pipeline have been observed [7][17] - The company is seeing strong growth in its R&D business, with guidance for the year set at 19% [32] Company Strategy and Development Direction - The company is focusing on horizontal CRM applications, with plans to have first customers by the end of the year [22][25] - The AI initiative, Veeva.ai, is expected to significantly enhance efficiency in the life sciences industry, with a target of increasing efficiency by 15% over the next few years [58][60] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the uncertainty in the macro environment but emphasizes that the business remains insulated due to long-term subscription contracts [68][85] - There is optimism regarding the integration of AI into core applications, which is expected to provide substantial value to customers [60][88] Other Important Information - The company is committed to maintaining a disciplined approach to acquisitions, focusing on synergistic opportunities in horizontal applications [121] - The recent Commercial Summit indicated strong customer sentiment and excitement around new product offerings, particularly in CRM and AI [91][96] Q&A Session Summary Question: Customer migration to Vault CRM - Management noted that the migration to Vault CRM is driven by its superior capabilities compared to Veeva CRM, with a mix of new customers and migrations contributing to growth [12][14] Question: Impact of macroeconomic factors on revenue - Management stated that while there is uncertainty in the macro environment, it has not yet impacted financial results or pipeline, with ongoing projects proceeding as expected [17][70] Question: Horizontal CRM strategy - The company is excited about the potential of horizontal CRM applications, with plans to identify customer segments and product areas [22][25] Question: Drivers of Crossix's growth - Crossix's growth is attributed to its expanded product offerings and the increasing demand for digital marketing effectiveness among clients [32][43] Question: AI integration and customer feedback - Initial customer feedback on Veeva.ai has been positive, with expectations that it will enhance operational efficiency and provide significant value [88][96] Question: CRM conversion pace among top pharma companies - Management indicated that progress with top 20 pharma companies is on track, with no urgency to migrate as customers are satisfied with existing solutions [107][109] Question: Customer focus on ROI and budget priorities - There is a noted increase in focus on digital marketing and analytics among pharma executives, reflecting a systematic approach to commercial strategies [111]